Concierge (Central)

GMP RECRUITMENT SERVICES (S) PTE LTD; Singapore; On-site; SGD 36,000 - 39,000; Full time

Job summary

GMP Recruitment Services (S) PTE LTD in Singapore is seeking a proactive hospitality host to welcome members and guests, delivering professional, personalised service while managing membership records and dining reservations at Raffles Place.

The role includes handling member enquiries, coordinating events, and supporting front‑of‑house operations, aiming to enhance engagement and uphold presentation standards across all member-facing areas.

Qualifications

• Experience in hospitality or related customer service.
• Familiar with membership systems or CRM platforms.
• Customer-focused with strong communication and relationship-building skills.

Responsibilities

• Serve as the first point of contact for members and guests with professional, personalised service.
• Manage membership applications, records, billing coordination and CRM updates.
• Coordinate dining, events and club facility reservations for members.
• Handle member enquiries, feedback and service recovery to boost engagement.
• Communicate club events, updates and privileges across channels and support activity execution.
• Assist front‑of‑house operations and event setup, ensuring hospitality standards are upheld.

Skills

Customer service

Membership administration

CRM updates

Reservation bookings

Education

Hospitality/customer service education

Job description

Served as the first point of contact for members and guests, delivering professional, personalised, and high-quality customer service.

Managed membership administration, including applications, member records, billing coordination, CRM updates, and reservation bookings for dining, events, and club facilities.

Handled member enquiries, feedback, and service recovery matters promptly while building strong relationships to enhance member engagement and satisfaction.

Coordinated communication of club events, promotions, updates, and member privileges across various channels and supported the execution of member activities and lifestyle experiences.

Supported daily club operations, including front‑of‑house coordination, event setup assistance, F&B service operations, and seamless coordination between concierge and operational teams.

Maintained accurate operational records, managed digital member portals and reservation systems, and ensured hospitality and presentation standards were upheld across all member‑facing areas.

Education related to customer service in hospitality or related industry

Up to $3500

Located at Raffles Place

Shift work, Monday to Friday, Saturday (only if there is event or appointment)

We regret that only shortlisted candidates will be notified.