Members Relation Executive

Republic of Singapore Yacht Club; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Meals provided

Company transport provided

Job summary

Republic of Singapore Yacht Club is seeking a proactive Membership Services professional to handle member inquiries, process applications, and manage communications with a focus on customer satisfaction.

The role involves tours for prospective members, sales support for campaigns, event coordination with multiple departments, and ensuring accurate record-keeping and compliance with club policies. Meals are provided, and transport is arranged for staff.

Responsibilities

• Handle members' enquiries and requests through phone calls, emails, and in-person interactions.
• Provide frontline assistance at the Membership Counter with a high standard of customer service.
• Build and maintain positive relationships with members to enhance satisfaction and retention.
• Manage feedback and elevate issues where necessary in a timely and professional manner.
• Perform daily membership administrative duties, including processing applications, renewals, and updates.
• Update and maintain the membership database accurately and promptly.
• Ensure all membership documentation complies with club policies and audit requirements.
• Maintain proper filing and support monthly/quarterly reporting to Management.
• Conduct club tours for potential members and assist with onboarding.
• Support membership sales, campaigns, referral programmes, and promotional initiatives.
• Prepare membership follow-up communications.
• Identify and explore new business opportunities and partnerships for the department.
• Plan, coordinate, and execute members' events, briefings, and engagement activities.
• Work closely with internal departments (F&B, Marina, Rooms, Events) to ensure seamless event delivery.
• Assist in membership-related marketing activities and open-house initiatives.
• Coordinate with Finance on membership billing matters (subscriptions, deposits, entrance fees).
• Liaise with operational departments to ensure members' privileges and benefits are accurately applied.
• Ensure confidentiality and professionalism when handling member data and internal information.
• Uphold the club's service standards and contribute to a positive team environment.
• Carry out any other duties as assigned by Management.

Job description

Responsibilities

1. Membership Services & Member Relations
   • Handle members' enquiries and requests through phone calls, emails, and in-person interactions.
   • Provide frontline assistance at the Membership Counter with a high standard of customer service.
   • Build and maintain positive relationships with members to enhance satisfaction and retention.
   • Manage feedback and elevate issues where necessary in a timely and professional manner.
2. Membership Administration
   • Perform daily membership administrative duties, including processing applications, renewals, and updates.
   • Update and maintain the membership database accurately and promptly.
   • Ensure all membership documentation complies with club policies and audit requirements.
   • Maintain proper filing and support monthly/quarterly reporting to Management.
3. Membership Sales & Outreach
   • Conduct club tours for potential members and assist with onboarding.
   • Support membership sales, campaigns, referral programmes, and promotional initiatives.
   • Prepare membership follow-up communications.
   • Identify and explore new business opportunities and partnerships for the department.
4. Event Planning & Support
   • Plan, coordinate, and execute members' events, briefings, and engagement activities.
   • Work closely with internal departments (F&B, Marina, Rooms, Events) to ensure seamless event delivery.
   • Assist in membership-related marketing activities and open-house initiatives.
5. Cross-Department Coordination
   • Coordinate with Finance on membership billing matters (subscriptions, deposits, entrance fees).
   • Liaise with operational departments to ensure members' privileges and benefits are accurately applied.
6. General Duties
   • Ensure confidentiality and professionalism when handling member data and internal information.
   • Uphold the club's service standards and contribute to a positive team environment.
   • Carry out any other duties as assigned by Management.

Other Information

Work location: West Coast Ferry Road (Bus 175 and 176) beside West Coast Park.

Company transport provided (Clementi MRT Station).

Meals provided.