Club Manager

Ice Faction Pte. Ltd.; Singapore; Presencial; SGD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Ice Faction Pte. Ltd. in Singapore seeks an energetic Club Manager to drive performance of a recovery destination. You own club revenue, member retention, and brand reputation, while building an autonomous, elite team that executes without hand-holding.

You will lead operations, ensure amenities run flawlessly, maintain safety standards, and actively engage with the community to deliver a premium guest experience.

Formación

• Ability to set high operational and cultural standards.
• Capacity to build and lead an autonomous, elite team.
• Strong discipline and energy to establish operational rhythm.
• Experience with member or customer experience management.
• Proficiency in financial management, cash handling, and budget oversight.
• Capability to maintain compliance with health, safety, and local regulations.

Responsabilidades

• Ensure all core recovery amenities run flawlessly, with downtime addressed immediately.
• Maintain pristine cleanliness, hygiene, and safety across all zones.
• Oversee property maintenance and cleaning quality, logging and escalating issues.
• Guarantee opening and closing procedures are executed smoothly while complying with regulations.
• Lead a positive, accountable team culture rooted in community.
• Conduct interviews, drive onboarding and training using SOPs.
• Coach team members to become high performers, with performance reviews.
• Lead staff scheduling and be present on the floor during key shifts.
• Ensure guests enjoy a welcoming, premium recovery experience.
• Monitor member feedback and report trends to management.
• Facilitate onboarding for new members and handle complaints with composure.
• Provide warm hospitality by greeting and building relationships with members.
• Be active in community chats, inform members of updates and run polls when relevant.
• Collaborate with Community Manager/Founders and participate in monthly events.

Conocimientos

Operational standards

Team leadership

Customer experience management

Budget oversight

Health & safety compliance

Community engagement

Descripción del empleo

About the role

As a Club Manager, you are the driving force behind a high-performing recovery destination. You own the complete performance of your business unit- club revenue, member retention, and brand reputation-while building an autonomous, elite team that executes without hand-holding. You are the heartbeat of the space, setting the tone through your energy and discipline to establish the operational rhythm.

Key responsibilities

• Ensure all core recovery amenities (ice baths, saunas, steam room, hot magnesium baths, café, and locker rooms) run flawlessly, with any downtime immediately addressed and resolved

• Maintain pristine standards of cleanliness, hygiene, and safety across all zones, proactively identifying and mitigating potential hazards

• Oversee property maintenance and cleaning quality, swiftly logging and escalating any technical challenges

• Guarantee that the team executes opening and closing procedures smoothly every day while ensuring full compliance with health, safety, and local regulations

• Build a positive, accountable, and tightly knit team culture rooted in community

• Conduct chemistry sign-offs for new hires, participate in candidate interviews, and drive onboarding and training process using established SOPs

• Coach team members to evolve into "A-players," managing performance reviews alongside HR and systematically cycling out underperforming talent

• Lead transparently via team group chats, optimize staff rosters for peak traffic hours, oversee staffing, and lead by example on the floor during key shifts

• Guarantee that every guest enjoys a welcoming, consistent, and premium recovery experience driven by an attentive team

• Actively monitor member feedback across in-person interactions, surveys, and reviews to action immediate improvements and report early trends to management

• Facilitate smooth onboarding for new members and handle complaints or crises with professional composure, prompt de-escalation, and same-day incident reporting

• Provide warm hospitality by greeting, engaging, and building genuine relationships with members

• Be an active presence in community group chats-keeping members informed of updates, sharing educational insights, and running community polls when relevant

• Collaborate with the Community Manager and/or Founders, participate in at least one community event monthly, personally welcome new trial/purchasing members, and reach out to any members who cancel to understand their experience

• Manage daily cash-ups, POS reconciliations, receipts, and operational budgets (wages, laundry, and power) within approved guidelines

• Maintain accurate rosters, timesheets, payroll inputs, incident logs, and compliance records

• Deliver monthly club status reports and maintain swift responsiveness to upper management

About you

• Ability to set high operational and cultural standards

• Capacity to build and lead an autonomous, elite team

• Strong discipline and energy to establish operational rhythm

• Experience with member or customer experience management

• Proficiency in financial management, cash handling, and budget oversight

• Capability to maintain compliance with health, safety, and local regulations