Club Manager

Ice Faction; Singapore; Sur place; SGD 52 000 - 76 000; Plein temps

Résumé du poste

Ice Faction, a wellness club in Singapore, seeks a Club Manager to lead daily operations across the cold plunge, lounge, and smoothie bar. You will supervise front-of-house teams, coordinate scheduling, and support hiring and training to uphold excellent guest services.

You will ensure inventory, maintenance, and health and safety protocols are observed, while driving membership growth through community engagement and local marketing. Flexibility in hours is required.

Qualifications

• Experience in hospitality, fitness, wellness, or club management with strong customer service.
• Strong leadership and staff supervision abilities with scheduling experience.
• Familiarity with health and safety protocols and inventory management.

Responsabilités

• Oversee daily operations of the club to ensure clean, safe, and smooth opening hours.
• Manage staff scheduling, supervise front-of-house and service teams, and assist with hiring and training.

Connaissances

Hospitality management

Team leadership

Scheduling

Customer service

Formation

Diploma or degree in hospitality or related field

Outils

POS software

Booking/platform systems

Description du poste

Company Description

Ice Faction is a social recovery club offering cold plunge, warm relaxing spaces, and a smoothie bar in a welcoming, community-focused environment. Located at 86 Koon Seng Road in the East Coast area of Singapore, the club is designed as a place where members can unwind, recharge, and connect. Open daily, Ice Faction provides consistent access to wellness-oriented facilities and services. The atmosphere combines modern amenities with friendly service to create an experience members look forward to. Team members are encouraged to contribute to a positive, inclusive, and health-conscious culture.

Role Description

The Club Manager role is a full-time, on-site position based at Ice Faction in Singapore. The Club Manager oversees daily operations, ensuring the cold plunge, lounge areas, and smoothie bar are clean, safe, and running smoothly throughout opening hours. This role manages staff scheduling, supervises front-of-house and service teams, and supports hiring, training, and performance feedback. The Club Manager handles member inquiries, resolves issues promptly, and maintains a high standard of customer experience and hospitality.

Key responsibilities include monitoring inventory and supplies, coordinating maintenance, managing basic budgeting and reporting, implementing health and safety protocols, and driving membership growth through community engagement and local marketing initiatives.

Qualifications

• Experience in hospitality, fitness, wellness, or club management, with a strong focus on customer experience and service standards.
• Skills in team leadership, staff supervision, and scheduling, including the ability to motivate and support a diverse on-site team.
• Operational management skills such as basic budgeting, inventory management, and facility upkeep, with attention to health and safety requirements.
• Strong communication and interpersonal skills, including the ability to handle member feedback, resolve conflicts, and build community relationships.
• Comfort working in a hands-on environment that includes cold tub operations and food and beverage service; prior experience with wellness or spa settings is an advantage.
• Organizational and problem-solving skills, with the ability to prioritize tasks in a fast-paced, customer-facing environment.
• Proficiency with basic office and point-of-sale software; familiarity with member management systems or booking platforms is beneficial.
• Ability to work flexible hours within the club’s 7am–10pm operating window, including weekends and public holidays as needed.
• Relevant diploma or degree in hospitality management, business, sports and wellness, or a related field is preferred but not mandatory.