Club Lounge Guest Services Supervisor

IHG Hotels & Resorts; Singapore; On-site; SGD 31,000 - 47,000; Full time

Benefits offered by this job

Duty meals

Birthday Leave

Monthly LOVE Hour

Medical, dental & optical benefits

Insurance Coverage

F&B discount at IHG Singapore Hotels

Employee rate at IHG Hotels worldwide

Room to Grow opportunities

Job summary

Holiday Inn Singapore Orchard City Centre is seeking a Guest Services Agent/Supervisor (Club Lounge) who is hands-on, worldly, and capable of delivering memorable guest experiences. You will manage Club Lounge service, assist with check-in/check-out, and coordinate with F&B to ensure high satisfaction.

The role requires strong communication, English proficiency, and a team-oriented mindset, with opportunities for growth within the IHG global brand.

Qualifications

• Prior experience with general knowledge of front office operations will be an advantage.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read, write and communicate in English.
• Excellent communication, team management skills and service orientation.
• Computer literate.

Responsibilities

• Prepare buffet setup for breakfast, afternoon tea, and evening cocktail at the Club Lounge.
• Maintain the cleanliness and presentation of the Club Lounge and pantry area.
• Provide personalized service to Club Lounge guests, ensuring their needs are met promptly and professionally.
• Offer menu recommendations and assist guests with dietary preferences or restrictions.
• Monitor food and beverage stock levels, ensuring timely replenishment to avoid disruptions in service.
• Gather guest feedback during their visit to ensure high satisfaction levels and address any concerns immediately.
• Ensure all Club guests depart the hotel with a positive impression of the hotel’s services.
• Drive positive guest reviews on platforms like TripAdvisor to enhance the hotel’s reputation.
• Assist with welcoming and orientating Club Lounge guests, ensuring a seamless check-in and check-out experience.
• Handle guest inquiries and provide accurate information about hotel facilities and services.
• Address and resolve guest complaints or elevate them to the F&B Manager if necessary.

Skills

Front office knowledge

Customer interaction

English proficiency

Communication skills

Computer literacy

Job description

Holiday Inn Singapore Orchard City Centre is seeking a Guest Services Agent/Supervisor (Club Lounge) who is hands-on, worldly, and capable of delivering memorable guest experiences. You will manage Club Lounge service, assist with check-in/check-out, and coordinate with F&B to ensure high satisfaction.

The role requires strong communication, English proficiency, and a team-oriented mindset, with opportunities for growth within the IHG global brand.