Club Lounge Guest Experience Supervisor

Kimpton; Singapore; On-site; SGD 36,000 - 51,000; Full time

Benefits offered by this job

Duty meals

Birthday Leave

Monthly LOVE Hour

Medical, dental & optical benefits

Insurance Coverage

25-50% F&B Discount at restaurants

Special Employee Rate at all IHGHotels

Room to Grow opportunities

Job summary

Holiday Inn Singapore Orchard City Centre is seeking a Guest Services Agent/Supervisor for the Club Lounge to deliver warm, personalized service and ensure memorable guest experiences.

You'll manage check-in/check-out, assist guests with inquiries, and coordinate with F&B and housekeeping to maintain a welcoming Club Lounge environment. Fluency in English, strong communication and team leadership are essential for success.

Qualifications

• Prior experience with front office operations is a plus.
• Excellent interpersonal skills reflecting well on the hotel and brand.
• Able to read, write and communicate in English.
• Strong communication, team leadership and service orientation.
• Computer literacy required.

Responsibilities

• Assist guests with check-in and check-out at Club Lounge.
• Provide personalized service and respond to inquiries promptly.
• Address and resolve guest issues or escalate as needed.
• Support Club Lounge operations including buffet setup and cleanliness.

Skills

Front office knowledge

Customer interaction

English proficiency

Team management

Computer literacy

Tools

MS Office

Job description

Holiday Inn Singapore Orchard City Centre is seeking a Guest Services Agent/Supervisor for the Club Lounge to deliver warm, personalized service and ensure memorable guest experiences.

You'll manage check-in/check-out, assist guests with inquiries, and coordinate with F&B and housekeeping to maintain a welcoming Club Lounge environment. Fluency in English, strong communication and team leadership are essential for success.