Club Lounge Guest Experience Specialist

Hilton; Singapore; On-site; SGD 29,000 - 47,000; Full time

Job summary

Hilton Singapore is seeking a Club Lounge Executive to deliver professional service with warm hospitality in the Club Lounge. You will ensure guests receive memorable experiences by fulfilling requests, maintaining cleanliness, and providing accurate information on hours, programs, and events.

You will greet guests, recognize VIPs, handle guest inquiries, coordinate with Housekeeping and F&B, and contribute to continuous improvement.

Responsibilities

• Welcome guests with a warm, personalized greeting and listen to requests.
• Address guests by name and recognize VIP guests and their preferences.
• Maintain hygiene and cleanliness in the Executive Lounge and upkeep of service equipment.
• Assist with service and buffet preparations before, during and after service (mis-en-place).
• Promote Hilton Honors and enroll guests into the program.
• Coordinate effectively with Housekeeping, F&B, Engineering and other departments.

Job description

Hilton Singapore is seeking a Club Lounge Executive to deliver professional service with warm hospitality in the Club Lounge. You will ensure guests receive memorable experiences by fulfilling requests, maintaining cleanliness, and providing accurate information on hours, programs, and events.

You will greet guests, recognize VIPs, handle guest inquiries, coordinate with Housekeeping and F&B, and contribute to continuous improvement.