Club Growth & Experience Manager

RecruitPedia Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Staff meals

Job summary

RecruitPedia Pte Ltd invites applications for a Club General Manager to lead ongoing transformation projects within an East Singapore club. The role focuses on elevating guest experiences, driving growth, and ensuring operational excellence.

The candidate should have a strong background in hospitality or club management, with a track record in events, marketing, and strategic planning to enhance the club's reputation and member satisfaction.

Qualifications

• Degree in Business, Hospitality Management or a related field.
• Min 5 years of relevant experience in hospitality or club management.
• Experience in sports and event management, community engagement, marketing or strategic planning is an advantage.

Responsibilities

• Oversee promotion and marketing of the club’s facilities and services to maximise utilisation and membership participation.
• Plan, organise and manage club events, activities and courses to deliver engaging experiences and high levels of member satisfaction.
• Enhance the club’s brand positioning, public relations and service standards to strengthen its image and reputation.
• Develop and implement strategic plans to drive membership growth, achieve revenue targets and support the club’s overall business objectives.
• Manage the club’s financial, administrative and operational functions to ensure smooth operations, effective resource allocation and cost efficiency.
• Lead the planning, budgeting and performance evaluation of club programmes, events and initiatives to ensure alignment with organisational goals.
• Monitor and analyse membership trends, programme participation and facility utilisation to identify growth opportunities and improve service delivery.
• Establish and maintain partnerships with community organisations, corporate partners and key stakeholders to expand the club’s network and enhance its offerings.
• Oversee member feedback, complaints and service recovery matters to maintain service excellence and strengthen member relationships.
• Coordinate committee meetings and collaborate with volunteer leaders to develop programmes and activities that meet members’ needs and interests.

Skills

Leadership

Strategic planning

Event management

Marketing

Education

Degree in Business or Hospitality Management

Job description

RecruitPedia Pte Ltd invites applications for a Club General Manager to lead ongoing transformation projects within an East Singapore club. The role focuses on elevating guest experiences, driving growth, and ensuring operational excellence.

The candidate should have a strong background in hospitality or club management, with a track record in events, marketing, and strategic planning to enhance the club's reputation and member satisfaction.