Enterprise TAM: Architect & Proactive Cloud Guidance

Amazon Inc.

Singapore

On-site

SGD 120,000 - 160,000

Full time

4 days ago

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Job summary

Amazon Web Services Singapore Private Limited is seeking a Technical Account Manager for Enterprise Support in APJC-ASEAN. You will own the technical relationship for top enterprise customers, guiding architecture, operational strategy, and proactive delivery across global regions.

The role emphasizes resilience reviews, cost planning, and measurable customer outcomes, with collaboration across Solutions Architects and service teams. Mandarin proficiency is required for client interactions.

Qualifications

3+ years of technical engineering experience.
Experience with operational parameters and troubleshooting across compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in distributed systems.
Bachelor's degree.
Proficiency in Mandarin is required as the role involves liaising with Mandarin-speaking clients and stakeholders.

Responsibilities

Own the end-to-end technical relationship for a portfolio of enterprise customers, advising on cloud architecture and launch readiness across global AWS regions.
Assess customer environments for architectural risks and scaling constraints, building actionable plans for 24/7 uptime workloads.
Collaborate with account teams, Solutions Architects, and AWS service teams to resolve complex issues and drive product improvements.
Analyze operational metrics and deliver periodic reviews to leadership, translating data into recommendations for security, cost efficiency and reliability.
Contribute to knowledge base, SOPs, and mentor other TAMs to raise team capability.