Enterprise Cloud TAM: Architecture, Automation & Resilience

Amazon; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Amazon's AWS Enterprise Support team is expanding to support a portfolio of always-on enterprise customers. As a Technical Account Manager, you will be the named technical point of accountability for large accounts, owning architectural guidance, operational strategy, and proactive support delivery end-to-end.

You will work across global AWS regions, partner with Solutions Architects and service teams, and mentor other TAMs to raise the team's capability.

Qualifications

• 3+ years of technical engineering experience.
• Bachelor's degree.
• Mandarin proficiency is required to liaise with Mandarin-speaking clients.
• Experience across at least three of: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in distributed systems.

Responsibilities

• Own the end-to-end technical relationship for a portfolio of enterprise customers, advising on cloud architecture, operational strategy, and launch readiness across global AWS regions.
• Assess customer environments for architectural risks and scaling constraints, then build actionable plans that maintain business continuity for workloads with 24/7 uptime requirements.
• Collaborate with account teams, Solutions Architects, and AWS service teams to resolve complex issues and drive product improvements informed by real customer patterns.
• Analyze operational metrics and deliver periodic performance reviews to customer leadership, translating data into clear recommendations that strengthen security posture, cost efficiency, and system reliability.
• Contribute to the team's shared knowledge base, standard operating procedures, and reusable automation, and mentor fellow Technical Account Managers.

Job description

Amazon's AWS Enterprise Support team is expanding to support a portfolio of always-on enterprise customers. As a Technical Account Manager, you will be the named technical point of accountability for large accounts, owning architectural guidance, operational strategy, and proactive support delivery end-to-end.

You will work across global AWS regions, partner with Solutions Architects and service teams, and mentor other TAMs to raise the team's capability.