Cloud Support Engineer (Ref 26456)

United States Digital Space LLC; Singapore; On-site; SGD 60,933 - 72,986; Full time

Job summary

United States Digital Space LLC is looking for a professional to manage cloud platform products in Singapore. Responsibilities include daily management and troubleshooting of cloud services, ensuring optimal operation and customer satisfaction.

The ideal candidate will have at least 3 years of experience in cloud technology support, strong communication skills, and familiarity with both English and Mandarin. The job requires in-person work and offers a competitive pay of up to $6,000 per month.

Qualifications

• 3 years of experience in cloud technology support or related work.
• Understanding of mainstream cloud service products and distributed architecture.
• Strong communication skills in English and Mandarin.

Responsibilities

• Manage and optimize cloud platform products.
• Handle technical support and customer issue resolution.
• Provide operational management recommendations.

Skills

Cloud technology support

Solutions consultancy

Technical documentation

Cross-functional collaboration

Problem-solving skills

Customer service awareness

Job description

Responsibilities

• Responsible for the daily management, configuration optimisation and troubleshooting of cloud platform products, including computing, storage, databases, AI intelligent recommendation, big data, network security and related cloud products.
• Handle technical support requests, including customer issue resolution, quality assurance, troubleshooting and issue tracking.
• Provide operational management and optimisation recommendations based on customer usage behaviour and business scenarios to enhance customer experience and product value.
• Follow up on cloud product iterations, understand product functions and technical selection, continuously update industry knowledge, and provide technical support and business consultation to external parties.
• Collaborate with internal teams to identify root causes of technical issues, drive cloud product and technical improvements, and ensure timely resolution and feedback.

Requirements

• 3 years of experience in cloud technology support, solutions consultancy or related work. Understanding of mainstream cloud service products, distributed architecture and container technologies is preferred.
• Basic understanding of cloud computing products, application scenarios, configuration items and deployment methods.
• Experience in cloud service operations or optimisation are preferred. Candidates with relevant cloud certifications will have an added advantage.
• Strong written and verbal communication skills, with the ability to prepare, review, and maintain technical documentation, business materials, and customer-facing communications. Ability to communicate effectively with English- and Mandarin-speaking stakeholders, customers, or partners where required by business needs.
• Strong logical thinking and problem-solving skills, proactive work attitude, good customer service awareness and cross-functional collaboration capability, with continuous learning ability.
• Familiar with Windows and Linux operating systems, and understands the fundamentals of mainstream large-scale models / AI technologies.

Pay: Up to $6,000.00 per month

Work Location: In person