Cloud Support Engineer (Junior)

DADACONSULTANTS PTE. LTD.; Singapore; On-site; SGD 34,000 - 50,000; Full time

Job summary

DADACONSULTANTS PTE. LTD. is seeking a Junior Cloud Support Engineer to assist in daily operation, monitoring, and maintenance of public cloud services. You will help with deployment, configuration, and troubleshooting to meet customer requirements, while providing first-level technical support and producing technical documentation.

The role emphasizes learning and collaboration with internal teams to ensure timely delivery and ongoing customer success in cloud projects.

Qualifications

• Diploma or Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 1–3 years of cloud support or related IT roles.
• Familiar with Alibaba Cloud, AWS, Azure or Google Cloud Platform (GCP).
• Familiarity with Windows and Linux operating systems.

Responsibilities

• Assist in daily operation, monitoring, and maintenance of public cloud services (compute, storage, databases, networking, security).
• Support deployment, configuration, and troubleshooting of cloud resources per customer requirements.
• Provide first-level technical support and escalate complex issues to senior engineers as needed.
• Prepare and maintain technical docs, user guides, and meeting notes for project delivery.

Skills

Problem-solving

Communication

Customer service

Eagerness to learn

Cloud knowledge

Education

Diploma or Bachelor's Degree in CS/IT/Engineering

Tools

Docker

Kubernetes

Windows

Linux

Job description

Cloud Support Engineer (Junior)

Job Responsibilities

• Assist in the daily operation, monitoring, and maintenance of public cloud services, including compute, storage, databases, networking, and security.
• Support the deployment, configuration, and troubleshooting of cloud resources based on customer and business requirements.
• Respond to customer technical enquiries and provide first-level technical support, escalating complex issues to senior engineers when required.
• Prepare and maintain technical documentation, user guides, and meeting notes to support project delivery and knowledge sharing.
• Assist in conducting product demonstrations, customer training, and operational guidance to help customers effectively use cloud services.
• Monitor cloud service performance and proactively identify basic issues, supporting continuous improvement of system stability and customer experience.
• Stay updated on new cloud technologies and product features through continuous learning and internal training.
• Collaborate with internal teams to support cloud implementation projects and ensure timely delivery of customer solutions.

Requirements

• Diploma or Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 1–3 years of experience in cloud support, technical support, IT infrastructure, system administration, or cloud operations.
• Basic understanding of public cloud platforms such as Alibaba Cloud, AWS, Azure, or Google Cloud Platform (GCP).
• Familiarity with Windows and Linux operating systems.
• Basic knowledge of networking concepts (TCP/IP, DNS, VPN, Load Balancer, Firewall) is an advantage.
• Exposure to virtualization, cloud computing, or container technologies (Docker, Kubernetes) is a plus.
• Good problem-solving, communication, and customer service skills.
• Eagerness to learn new technologies and develop technical expertise in cloud computing.
• Cloud certifications such as AWS Cloud Practitioner, Alibaba Cloud ACA, or equivalent are advantageous but not required.