Cloud Ops Engineer: L1/L2 for Huawei Cloud Stack

MTS SYSTEMS ENGINEERING PTE. LTD.

Singapore

On-site

SGD 70,000 - 110,000

Full time

8 days ago

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Job summary

MTS SYSTEMS ENGINEERING PTE. LTD.

is seeking an L1/L2 Cloud Operations & Management Support Engineer to provide day-to-day operational support, maintenance, monitoring, troubleshooting and administration of a Huawei Cloud / Huawei Cloud Stack environment. Depending on experience, duties include L1 monitoring and initial troubleshooting and/or L2 diagnosis and recovery, preventive maintenance, and coordination with senior engineers or Huawei L3/TAC for vendor support.

Qualifications

2-3 years of IT infrastructure or cloud operations experience.
At least 2 years hands-on cloud infrastructure operations experience.
Preferably 1-2 years direct Huawei Cloud / Huawei Cloud Stack operational experience.
Experience with enterprise or production cloud environments.
L1/L2 incident troubleshooting and escalation to senior engineers or vendor/L3 support.
Practical experience with Linux administration, virtualization, TCP/IP networking, compute, storage, monitoring and alarm management, and cloud resource provisioning.

Responsibilities

Provide L1/L2 O&M support for Huawei Cloud / Huawei Cloud Stack infrastructure.
Monitor cloud infrastructure health, availability, capacity, alarms and performance.
Perform daily, weekly and monthly health checks and preventive maintenance.
Perform L1 initial diagnosis and L2 troubleshooting for incidents involving compute/VMs, storage, networking, VPC, virtualization, cloud management platforms, OS, backup/restoration, authentication and access.
Operate and support Huawei ManageOne and related Huawei Cloud management/O&M platforms.
Provision and administer cloud resources such as ECS/VMs, VPCs, subnets, storage and related services.
Analyze system alarms, logs and performance information to identify faults and service degradation.
Perform root-cause analysis and recommend corrective actions for recurring incidents.
Execute approved configuration changes, patches, firmware/software upgrades and maintenance.
Support backup, restoration, high-availability and disaster-recovery activities.
Maintain platform security by following access-control, hardening, patching and privileged-account management requirements.
Maintain technical documentation, configuration records, operational procedures and incident reports.
Monitor resource capacity and utilization and highlight constraints before impact.
Escalate complex issues to Huawei L3/TAC and coordinate to resolution.
Work with Huawei and other teams during major incidents and planned maintenance.
Ensure all operational activities follow SLA, incident, problem and change-management processes.