Cloud Operation Management Engineer

MTS SYSTEMS ENGINEERING PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

MTS SYSTEMS ENGINEERING PTE. LTD.

is seeking an L1/L2 Cloud Operations & Management Support Engineer to provide day-to-day operational support, maintenance, monitoring, troubleshooting and administration of a Huawei Cloud / Huawei Cloud Stack environment. Depending on experience, duties include L1 monitoring and initial troubleshooting and/or L2 diagnosis and recovery, preventive maintenance, and coordination with senior engineers or Huawei L3/TAC for vendor support.

Qualifications

• 2-3 years of IT infrastructure or cloud operations experience.
• At least 2 years hands-on cloud infrastructure operations experience.
• Preferably 1-2 years direct Huawei Cloud / Huawei Cloud Stack operational experience.
• Experience with enterprise or production cloud environments.
• L1/L2 incident troubleshooting and escalation to senior engineers or vendor/L3 support.
• Practical experience with Linux administration, virtualization, TCP/IP networking, compute, storage, monitoring and alarm management, and cloud resource provisioning.

Responsibilities

• Provide L1/L2 O&M support for Huawei Cloud / Huawei Cloud Stack infrastructure.
• Monitor cloud infrastructure health, availability, capacity, alarms and performance.
• Perform daily, weekly and monthly health checks and preventive maintenance.
• Perform L1 initial diagnosis and L2 troubleshooting for incidents involving compute/VMs, storage, networking, VPC, virtualization, cloud management platforms, OS, backup/restoration, authentication and access.
• Operate and support Huawei ManageOne and related Huawei Cloud management/O&M platforms.
• Provision and administer cloud resources such as ECS/VMs, VPCs, subnets, storage and related services.
• Analyze system alarms, logs and performance information to identify faults and service degradation.
• Perform root-cause analysis and recommend corrective actions for recurring incidents.
• Execute approved configuration changes, patches, firmware/software upgrades and maintenance.
• Support backup, restoration, high-availability and disaster-recovery activities.
• Maintain platform security by following access-control, hardening, patching and privileged-account management requirements.
• Maintain technical documentation, configuration records, operational procedures and incident reports.
• Monitor resource capacity and utilization and highlight constraints before impact.
• Escalate complex issues to Huawei L3/TAC and coordinate to resolution.
• Work with Huawei and other teams during major incidents and planned maintenance.
• Ensure all operational activities follow SLA, incident, problem and change-management processes.

Skills

Linux administration

Cloud operations

Incident troubleshooting

SLA/ITIL awareness

Tools

Huawei Cloud Stack

Huawei ManageOne

Job description

Role Overview

We are seeking an L1 / L2 Cloud Operations & Management Support Engineer to provide day-to-day operational support, maintenance, monitoring, troubleshooting and administration of a Huawei Cloud / Huawei Cloud Stack environment. Depending on experience and capability, the engineer will perform L1 monitoring and initial troubleshooting and/or L2 technical diagnosis and recovery, carry out preventive maintenance, and coordinate with senior engineers or Huawei L3/TAC when vendor-level support is required.

Key Responsibilities

• - Provide L1 / L2 operations and maintenance (O&M) support for Huawei Cloud / Huawei Cloud Stack infrastructure.
• - Monitor cloud infrastructure health, availability, capacity, alarms and performance.
• - Perform daily, weekly and monthly health checks and preventive maintenance.
• - Perform L1 initial diagnosis and L2 troubleshooting, as applicable, for incidents involving compute/virtual machines, storage, cloud networking and VPC, virtualisation infrastructure, cloud management platforms, operating systems, backup/restoration, authentication and access-related issues.
• - Operate and support Huawei ManageOne and related Huawei Cloud management/O&M platforms.
• - Provision and administer cloud resources such as ECS/VMs, VPCs, subnets, storage and associated services.
• - Analyse system alarms, logs and performance information to identify faults and service degradation.
• - Perform root-cause analysis and recommend corrective and preventive actions for recurring incidents.
• - Execute approved configuration changes, patches, firmware/software upgrades and maintenance activities.
• - Support backup, restoration, high-availability and disaster-recovery activities.
• - Maintain platform security by following access-control, hardening, patching and privileged-account management requirements.
• - Maintain technical documentation, configuration records, operational procedures, incident records and maintenance reports.
• - Monitor resource capacity and utilisation and highlight potential constraints before service impact.
• - Escalate complex or product-related issues to Huawei L3/TAC and coordinate through to resolution.
• - Work with Huawei and other infrastructure/application teams during major incidents and planned maintenance.
• - Ensure all operational activities are performed according to agreed SLA, incident, problem and change-management procedures.

Minimum Working Experience

• - 2-3 years of relevant IT infrastructure, cloud operations or technical support experience.
• - At least 2 years of hands-on experience in cloud infrastructure operations, maintenance or technical support.
• - Preferably 1-2 years of direct Huawei Cloud / Huawei Cloud Stack operational experience.
• - Experience supporting enterprise or production cloud environments.
• - Experience performing L1/L2 incident troubleshooting and escalation to senior engineers or vendor/L3 support.
• - Practical experience with Linux administration, virtualisation, TCP/IP networking, compute, storage, backup/restoration, monitoring and alarm management, and cloud resource provisioning.
• - Experience working in environments governed by formal SLA, incident, problem and change-management processes; ITIL-based operations experience is preferred.