Cloud Middleware Support Engineer

OCBC Group; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

OCBC Group seeks a Cloud Middleware Support Engineer to manage OpenShift/Kubernetes, Kafka, and Redis infrastructure and services. You will assist stakeholders, troubleshoot incidents, and help optimize resources while applying security best practices.

The role involves a 24/7 operations mindset, including night shifts, weekends, and holidays, to ensure service reliability for OCBC's cloud middleware platform.

Qualifications

• Diploma in Computer Science/Information Technology or equivalent.
• Minimum 3 years experience supporting OpenShift, Kafka, or Redis.
• Knowledge of client-server, 3-tier web apps and distributed systems.
• System administration with OS, logs, networking and storage troubleshooting.
• Able to collaborate with stakeholders and learn new technologies.

Responsibilities

• Provide technical support for OCBC Cloud Middleware services.
• Monitor and troubleshoot OpenShift/Kafka/Redis infrastructure and apps.
• Apply problem solving to identify root causes and recover services.
• Perform capacity planning and resource optimization.
• Ensure security best practices and policy compliance.

Skills

OpenShift/Kubernetes

Kafka

Redis

Bash scripting

Python

Ansible

GitOps

Observability tools

ELK/Grafana

Education

Diploma in Computer Science/Information Technology

Bachelor’s degree in CS/IT (preferred)

Tools

OpenShift/K8s

Kafka

Redis

VMware

ELK

Job description

## Cloud Middleware Support EngineerApplyremote type: Onsitelocations: OCBC Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR00009952# **WHO WE ARE:**As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# Why JoinBe an integral part of OCBC Group’s Cloud Middleware Application service team to support & operate OCBC’s Application and cloud native infrastructure services. We leverage modern technology and stacks to support and scale the bank’s applications and provide lasting value to our customers. You will be at the forefront of this transformational platform, assisting our business and technology stakeholders take advantage of OCBC growing set of features and services to run their application workloads How you succeed As a Cloud Middleware Support Engineer, you will be the go-to liaison responsible for solving our stakeholder’s cases and arming them with required tools and techniques to help them get the most out of OCBC services. What you do* Day to day operations in technologies like OpenShift/k8s, Redis & Kafka from an infrastructure perspective.* Provide technical support on full stack of OCBC Cloud Middleware services (e.g., application messaging, incident management, observability & recovery of services etc.)* Apply problem solving and troubleshooting techniques to identify, isolate the root cause and recover from reported problems.* Perform capacity planning and resource optimization.* Implement security best practices and ensure compliance with security policies.* Provide technical guidance and support to development and operations teams.* Monitor and troubleshoot OpenShift/Kafka/Redis infrastructure and application issues.* Implement and maintain monitoring and alerting for OpenShift/Kafka/Redis clusters.* Support Cloud Middleware services OpenShift/Kafka/Redis in a 24/7 operations and shift work will be required to include permanent nights & day shift covering weekends, and holidays.# Who you are* Possesses at least a Diploma in Computer Science/Information Technology or equivalent.* Minimum 3 years hands-on-experience on supporting Red Hat OpenShift, Kafka, or Redis technologies.* Knowledge of client-server, 3-tier architecture web applications & distributed systems.* System administration experience with troubleshooting OS, application logs and knowledge of networking, storage, etc. required to address system level issues.* A good team player and able to work effectively with stakeholders to resolve an issue to closure.* Exposure to Bash scripting, Python, Ansible and GitOps.* Willingness to cross learn and adapt other technologiesPreferred:* Bachelor’s degree in computer science/information technology or equivalent.* Certified in any of these technologies (OpenShift/K8s, Kafka & Redis)* 5 years’ experience in managing container platforms, application services, cloud technologies e.g. VMWare, Apache Kafka, Redis, and OpenShift/Kubernetes* Demonstrate strong knowledge in technology infrastructure domain such as virtual server technologies, networking, internet protocols, scripting & observability (ELK).* Hands-on experience with Observability stack/tool like ELK, Grafana.Who we are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.# # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.### Collaboration & Teamwork*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*