AVP, Cloud Middleware Support Engineer

OCBC Bank; Singapore; On-site; SGD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning & development

Wellbeing and support

Job summary

OCBC Bank is seeking a Cloud Middleware Support Engineer in Singapore to manage OpenShift/K8s, Redis and Kafka environments. You’ll troubleshoot, optimize capacity, ensure security, and guide development teams in a fast-paced, 24/7 operations setting.

The role requires 3+ years of hands-on experience with container platforms and observability tools, plus a willingness to learn new technologies and cross-train across platforms.

Qualifications

• Degree or diploma in Computer Science/Information Technology or equivalent.
• At least 3 years of hands-on experience supporting OpenShift, Kafka, or Redis technologies.
• Knowledge of client-server, 3-tier architecture web applications, and distributed systems.
• System administration experience with troubleshooting OS, logs, and networking knowledge.
• Willingness to cross-learn and adapt to new technologies.
• Certifications in OpenShift/K8s, Kafka or Redis are preferred.
• 5 years’ experience managing container platforms, application services, and cloud tech.
• Strong knowledge in infrastructure domains and observability (ELK, Grafana).

Responsibilities

• Day-to-day operations and technical support for OpenShift/k8s, Redis, and Kafka infrastructure.
• Troubleshoot and resolve technical issues using structured problem solving.
• Perform capacity planning, resource optimization, and security best practices.
• Provide technical guidance and support to development and operations teams.
• Monitor and troubleshoot OpenShift/Kafka/Redis infrastructure and application issues.
• Implement and maintain monitoring and alerting for OpenShift/Kafka/Redis clusters.
• Support Cloud Middleware services in a 24/7 operations environment, including night/day shifts, weekends and holidays.

Skills

OpenShift

Kubernetes

Redis

Kafka

Bash scripting

Python

Ansible

GitOps

ELK

Grafana

Education

Degree or diploma in Computer Science/Information Technology or equivalent

Tools

VMware

ELK

Grafana

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Why Join Be at the forefront of OCBC's transformational platform and play a critical role in supporting the bank's application and cloud native infrastructure services.

As a Cloud Middleware Support Engineer, you'll have the opportunity to work with modern technology stacks, solve complex problems, and provide lasting value to our customers.

How you succeed

Be an integral part of OCBC Group’s Cloud Middleware Application service team to support & operate OCBC’s Application and cloud native infrastructure services. We leverage modern technology and stacks to support and scale the bank’s applications and provide lasting value to our customers. You will be at the forefront of this transformational platform, assisting our business and technology stakeholders take advantage of OCBC growing set of features and services to run their application workloads.

What you do

• Day-to-day operations and technical support for OpenShift/k8s, Redis, and Kafka infrastructure


• Troubleshoot and resolve technical issues, applying problem-solving and analytical skills


• Perform capacity planning, resource optimization, and security best practices


• Provide technical guidance and support to development and operations teams


• Monitor and troubleshoot OpenShift/Kafka/Redis infrastructure and application issues


• Implement and maintain monitoring and alerting for OpenShift/Kafka/Redis clusters


• Support Cloud Middleware services in a 24/7 operations environment, including permanent nights and day shifts, weekends, and holidays. Require rotational permanent Night Shift or Day shift.

Who you work with

Group Operations & Technology co-creates products and solutions, building the underlying technology applications and services, and managing the Group's IT operations & cyber defence. You'll be part of a dynamic team that delivers exceptional customer experience, with a focus on innovation and transformation.

Who you are

• Degree or diploma in Computer Science/Information Technology or equivalent


• At least 3 years of hands-on experience supporting Red Hat OpenShift, Kafka, or Redis technologies


• Knowledge of client-server, 3-tier architecture web applications, and distributed systems


• System administration experience with troubleshooting OS, application logs, and knowledge of networking, storage, etc.


• A good team player with the ability to work effectively with stakeholders to resolve issues


• Exposure to Bash scripting, Python, Ansible, and GitOps


• Willingness to cross-learn and adapt to new technologies


• Preferred to possess the following: Certified in any of these technologies (OpenShift/K8s, Kafka & Redis).


• 5 years’ experience in managing container platforms, application services, cloud technologies e.g. VMWare, Apache Kafka, Redis, and OpenShift/Kubernete


• Demonstrate strong knowledge in technology infrastructure domain such as virtual server technologies, networking, internet protocols, scripting & observability (ELK).


• Hands-on experience with Observability stack/tool like ELK, Grafana.

What we offer

• Competitive base salary.


• A suite of holistic, flexible benefits to suit every lifestyle.


• Community initiatives.


• Industry-leading learning and professional development opportunities.


• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

About the company

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.