Cloud Engineer (AVP)

OCBC; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits package

Professional development opportunities

Wellbeing and career growth

Job summary

OCBC, Singapore's longest-established bank, seeks a Cloud Support Engineer to sustain multi-cloud operations (AWS, Azure, OCI, GCP). You will monitor health, troubleshoot issues, enforce security controls, and collaborate across teams to ensure service continuity in a 24/7 environment.

Responsibilities include incident response, runbooks creation, and supporting new cloud initiatives while maintaining high availability in a regulated banking setup.

Qualifications

• Hands-on experience with cloud platforms (AWS, Azure, OCI or GCP) in a multi-cloud environment.
• System administration experience; troubleshooting OS and application logs.
• Experience with infrastructure as code (Terraform, CloudFormation, ARM) to provision cloud resources.
• Knowledge of cloud architectures, HA design, and operational best practices for regulated banking environments.
• Basic familiarity with container platforms (OpenShift/Kubernetes) and related middleware/databases.

Responsibilities

• Oversee performance, health, and reliability of multi-cloud infrastructure for 24/7 operations.
• Adhere to cloud security, compliance controls, and standard operating procedures.
• Diagnose and resolve system-level issues; perform log analysis and incident response.
• Collaborate with cross-functional teams to drive issues to resolution and continuous improvement.
• Design, implement, support, and optimize new cloud initiatives and services.
• Create runbooks, SOPs, and knowledge-base articles for 24/7 support.

Skills

Cloud platforms

Multi-cloud

System administration

Troubleshooting

Scripting

Automation

Monitoring

Observability

On-call support

High availability

Tools

AWS CloudFormation

Azure Resource Manager

Terraform

Puppet

OpenShift

Kubernetes

Kafka

Redis

Aurora

Postgres

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join
Imagine being part of a team that powers the technology behind one of Singapore’s longest established banks. As a Technology Infrastructure Specialist at OCBC, you’ll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available. You’ll be part of a team that’s driving innovation and transformation in the banking industry.

How you succeed

As a Cloud Support Engineer - within the Infrastructure as a Service Cloud Operations team, you will play a key role in ensuring the operational excellence of our multi-cloud environment spanning AWS, Azure, Oracle Cloud, and Google Cloud Platform. You will be responsible for monitoring system health, troubleshooting issues, maintaining standards, and supporting new cloud initiatives. Your expertise will help resolve system-level challenges and drive collaborative solutions with stakeholders, contributing directly to the stability and growth of our cloud landscape.

What you do

• Cloud Operations: As part of the Run the Bank team, you will proactively oversee the performance, health, and reliability of the multi-cloud infrastructure, ensuring smooth and uninterrupted operations. This role requires supporting 24/7/365 operations, which may involve working On-Call on rotations during odd hours, weekends, or holidays to maintain service continuity.

• Standards & Compliance: Maintain high operational standards by adhering to established cloud best practices, security controls, and regulatory requirements. Support the consistent application of operational and compliance policies, ensuring that controls are continuously enforced across all environments in a round‑the‑clock operational model. Incident Response & Troubleshooting: Identify, diagnose, and resolve system‑level issues across cloud infrastructure, operating systems, and supported applications. Perform in‑depth troubleshooting and log analysis to restore services within defined SLAs. Respond to production incidents during off‑hours, weekends, or holidays as required to ensure timely and effective resolution.

• Stakeholder Collaboration: Work collaboratively with cross-functional teams and stakeholders, driving issues to closure and delivering outstanding support, regardless of the time of day, in line with the demands of continuous operations.

• Support for New Initiatives: Contribute to the design, implementation, support, and optimisation of new cloud projects and services, remaining flexible to aid during off hours whenever project requirements dictate.

• Knowledge Sharing: Create Develop documentation, runbooks, SOPs, and knowledge base articles to enable effective support and promote self‑service. . Ensure materials are current, accessible and relevant for teams operating across difference shifts in a 24/7 environment.

Who you are

• Hands‑on experience with commercial cloud service providers (AWS, Azure, Oracle Cloud, Google Cloud) in a multi‑cloud environment.

• Proven system administration experience, including troubleshooting operating systems and application logs, along with knowledge of administrative tasks to resolve system-level issues.

• Experience in infrastructure as a code using AWS CloudFormation, Azure Resource Manager, Terraform, Puppet or similar frameworks to provision, manage and maintain cloud infrastructure consistently.

• Demonstrated knowledge and experience with cloud technologies as well as infrastructure domains such as virtual server technologies, networking, internet protocols, scripting, automation, monitoring and observability tools.

• Knowledge of cloud architecture patterns and operational best practices, and high availability design principles applicable to regulated banking environments

• Basic knowledge of container platforms (OpenShift / Kubernetes), middleware (Kafka, Redis), databases (Aurora, Postgres)

• Total work experience of 10+ years

• Minimum 5 years’ relevant experience in managing multi cloud environments, application services.

• Certification in AWS, Azure, OCI or GCP is preferred.

Who we are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.