Cloud Learning Platform Operations Lead

OPUS IT SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Part time

Job summary

OPUS IT SERVICES PTE LTD in Singapore is seeking an Operations & Support Lead to oversee day-to-day operations and support of a learning technology platform deployed at the customer’s site. You will serve as the operational liaison between the customer, project stakeholders, technical teams and vendors to ensure service continuity and effective incident management.

The role requires hands-on cloud application experience, LMS expertise, ITIL certification and strong incident reporting, governance

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Education Technology, Business Administration or a related discipline.
• At least 5 years of relevant experience in application support, IT operations, service delivery or related functions.
• Hands-on experience supporting or delivering application projects hosted on cloud platforms, including implementation, deployment, integration, migration or post-implementation support.
• Practical experience with Learning Management Systems (LMS), including platform implementation, administration, integration or troubleshooting.
• ITIL Foundation certification or an equivalent IT Service Management certification.

Responsibilities

• Oversee daily operations and support of the learning technology platform and associated applications.
• Monitor system availability, performance and operational issues to maintain service continuity.
• Manage incident reporting, issue tracking, escalation and resolution with technical teams and vendors.
• Coordinate application enhancements, releases, maintenance and operational readiness activities.
• Monitor service delivery against SLAs and KPIs, and prepare operational reports and service performance updates.
• Coordinate with customer stakeholders, business users, project teams and vendors to ensure effective service delivery.
• Maintain operational procedures, support documentation, incident records and service logs.
• Support governance, audit, compliance, change management and business continuity activities.
• Identify and implement improvements to operational processes and user support.

Skills

Cloud platforms

LMS experience

Stakeholder management

Incident management

Education

Bachelor's degree in IT/IS or related field

Tools

ServiceNow

Jira Service Management

Job description

OPUS IT SERVICES PTE LTD in Singapore is seeking an Operations & Support Lead to oversee day-to-day operations and support of a learning technology platform deployed at the customer’s site. You will serve as the operational liaison between the customer, project stakeholders, technical teams and vendors to ensure service continuity and effective incident management.

The role requires hands-on cloud application experience, LMS expertise, ITIL certification and strong incident reporting, governance