Cloud Engineer

Helius Technologies; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Helius Technologies is seeking an experienced Automation Engineer to support 24x7 platform operations across AWS, Ansible Automation Platform and Red Hat OpenShift. You will assist the Team Lead with day-to-day incidents, upgrades, and new platform deployments, including after-hours on-call rotations.

Ideal candidates bring 5+ years in platform/infrastructure engineering, hands-on OpenShift or Kubernetes experience, and strong troubleshooting, ITSM familiarity, and effective communication.

Qualifications

• 5+ years of experience in platform or infrastructure engineering and support.
• Hands-on experience in Ansible Automation Platform and OpenShift or Kubernetes in a production environment.
• Experience with platform upgrades and new platform deployments.
• Experience with AWS or Azure.
• Willing to support a 24x7 on-call roster and after-hours maintenance.
• Some prior lead or senior technical capacity is expected, with strong troubleshooting, ITSM familiarity, and good communication and organisational skills.

Responsabilités

• Assist the Team Lead in day-to-day operations, including incidents, service requests and changes within SLAs.
• Coordinate team workload and rostering for 24x7 coverage and prepare status updates for stakeholders.
• Act as first escalation point during off-hours and mentor junior engineers.
• Provision and upgrade AWS EC2 for development and production.
• Manage AWS EC2 instances for platform and application workloads.
• Handle incident resolution, root cause analysis, platform health monitoring, capacity management, and runbooks upkeep.
• Plan and execute platform upgrades and contribute to new platform setups including installation, configuration, and security hardening.
• Perform AWS administration tasks including computing, storage, networking, and IAM with governance.

Connaissances

Troubleshooting

Communication

Organisational skills

Incident response leadership

Outils

Ansible Automation Platform

OpenShift

Kubernetes

AWS

Azure

Elastic Search

ServiceNow

Description du poste

The Automation Engineer will support the Team Lead in overseeing 24x7 platform operations for AWS, Ansible Automation Platform and Red Hat OpenShift. The role covers Day 2 support, platform upgrades, and new platform setup, while assisting the Team Lead in operational and project matters. The incumbent must be prepared to support after-hours activities including scheduled maintenance, emergency incidents, and on-call responsibilities.

Job Requirement

• 5+ years of experience in platform or infrastructure engineering and support, with hands-on experience in Ansible Automation Platform and OpenShift or Kubernetes in a production environment.
• Experience with platform upgrades and new platform deployments is essential.
• Experience with AWS or Azure.
• The candidate must be willing to support a 24x7 on-call roster and participate in after-hours maintenance activities.
• Some prior experience in a lead or senior technical capacity is expected, along with strong troubleshooting skills, familiarity with ITSM frameworks, and good communication and organisational skills.

Preferred Qualifications

• Red Hat certifications such as RHCE, Red Hat Certified Specialist in Ansible Automation or OpenShift Administration, or certification on AWS administration are advantageous.
• Familiarity with observability tools such as Elastic Search, experience with ServiceNow tools, and knowledge of Devops practices are a plus

Roles and Responsibilities

• Will assist the Team Lead in overseeing day-to-day operations, ensuring incidents, service requests, and change activities are managed within agreed service levels. This includes coordinating team workload and rostering for 24x7 coverage, tracking operational metrics, and preparing status updates for stakeholders.
• They will act as the first point of escalation during off-hours, leading incident response when the Team Lead is unavailable, and will mentor junior engineers to ensure the team can handle platform issues independently.
• Provision and upgrade AWS EC2 for dev and production.
• Provision and manage AWS EC2 instances for platform and application workloads.
• On the technical side, will handle incident resolution, root cause analysis, platform health monitoring, capacity management, and upkeep of runbooks and standard operating procedures.
• They will plan and execute platform upgrades and contribute to new platform setups covering installation, configuration, enterprise service integration, and security hardening.
• For AWS, they will also perform administration tasks covering computing, storage, networking, and identity and access management, ensuring cloud resources are managed in line with security and governance requirements.
• Will also support the Team Lead on project matters including milestone tracking, deliverable coordination, risk management, and vendor and stakeholder liaison.