Assistant Lead Engineer (Infra Delivery) - Day 2

NTT SINGAPORE PTE. LTD.; Singapore; Vor Ort; SGD 90.000 - 130.000; Vollzeit

Zusammenfassung

NTT SINGAPORE PTE. LTD. is seeking an Automation Engineer to support and oversee 24x7 platform operations for Ansible Automation Platform and OpenShift. This role includes Day 2 support, upgrades, and new platform setup, with after-hours on-call responsibilities.

The ideal candidate has hands-on experience with OpenShift/Kubernetes and Ansible, plus strong troubleshooting and ITSM familiarity. Willingness to work a 24x7 on-call roster and mentor junior staff is required.

Qualifikationen

• 3–5 years of platform or infrastructure engineering in production environments.
• Hands-on with Ansible Automation Platform and OpenShift/Kubernetes.
• Willing to support a 24x7 on-call roster and after-hours maintenance.
• Strong troubleshooting, ITSM familiarity, and good communication.

Aufgaben

• Oversee day-to-day operations, ensuring incidents, service requests, and change activities are managed within SLAs.
• Coordinate team workload and rostering for 24x7 coverage; mentor junior engineers.
• Plan and execute platform upgrades, and contribute to new platform setups with security hardening.
• Support AWS tasks including basic administration worrying about compute, storage, networking, and IAM.

Kenntnisse

Ansible Automation Platform

OpenShift / Kubernetes

Incident management

24x7 operations

Tools

Elastic Search

ServiceNow

Jobbeschreibung

Years of Experience

At least 6 - 8 years' experience in developing, implementing and maintaining IT systems

Position Summary / Project Description

The Automation Engineer will support the Team Lead in overseeing 24x7 platform operations for Ansible Automation Platform and Red Hat OpenShift. The role covers Day 2 support, platform upgrades, and new platform setup, while assisting the Team Lead in operational and project matters. The incumbent must be prepared to support after-hours activities including scheduled maintenance, emergency incidents, and on-call responsibilities.

Role and Responsibilities

• The incumbent will assist the Team Lead in overseeing day-to-day operations, ensuring incidents, service requests, and change activities are managed within agreed service levels. This includes coordinating team workload and rostering for 24x7 coverage, tracking operational metrics, and preparing status updates for stakeholders. They will act as the first point of escalation during off-hours, leading incident response when the Team Lead is unavailable, and will mentor junior engineers to ensure the team can handle platform issues independently.
• On the technical side, the incumbent will handle incident resolution, root cause analysis, platform health monitoring, capacity management, and upkeep of runbooks and standard operating procedures. They will plan and execute platform upgrades and contribute to new platform setups covering installation, configuration, enterprise service integration, and security hardening. For AWS, they will perform basic administration tasks covering computing, storage, networking, and identity and access management, ensuring cloud resources are managed in line with security and governance requirements.
• The incumbent will also support the Team Lead on project matters including milestone tracking, deliverable coordination, risk management, and vendor and stakeholder liaison.

Requirements

The candidate should have at least 3 to 5 years of experience in platform or infrastructure engineering and support, with hands-on experience in Ansible Automation Platform and OpenShift or Kubernetes in a production environment . Experience with platform upgrades and new platform deployments is essential . The candidate must be willing to support a 24x7 on-call roster and participate in after-hours maintenance activities . Some prior experience in a lead or senior technical capacity is expected, along with strong troubleshooting skills, familiarity with ITSM frameworks , and good communication and organisational skills.

Preferred Qualifications

Red Hat certifications such as RHCE, Red Hat Certified Specialist in Ansible Automation or OpenShift Administration, or certification on AWS administration are advantageous. Familiarity with observability tools such as Elastic Search, experience with ServiceNow tools, and knowledge of Devops practices are a plus.