Cloud Account Executive, Indonesia

Salesforce.com, inc.; Singapore; On-site; SGD 90,000 - 180,000; Full time

Job summary

Salesforce.com, inc. is seeking an Account Executive (Service Cloud) to lead the sales strategy for the Singapore market and drive revenue growth.

You will identify opportunities within existing customers and prospects, build relationships with senior leaders, and close large deals by coordinating with cross-functional teams. Success requires a deep understanding of Service Cloud, a strong track record in enterprise sales, and the ability to navigate a complex, matrixed organization.

Qualifications

• Extensive experience selling Service Cloud or similar CRM solutions.
• Proven track record closing multi-million deals in enterprise accounts.
• Experience building and executing sales strategies in a defined market.

Responsibilities

• Identify opportunities for Service Cloud in existing Salesforce customer base and prospects.
• Create new leads through systematic prospecting of service leaders.
• Leverage relationships to drive revenue and expand the customer base.
• Define account strategies and close deals at VP/CxO levels.
• Coordinate with extended sales team to accelerate growth of Service Cloud.

Skills

Service Cloud sales

Account executive experience

Customer service expertise

Strategic deal closing

Stakeholder management

Sales pipeline development

Salesforce CRM

Tools

Salesforce CRM

Job description

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As an Account Executive (Service Cloud) you will be part of a team focusing on the Singapore market. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in the customer owning core sales teams.

Responsibilities:
Demand Generation:

Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects

Create new leads from systematical prospecting of Service leaders

Leverage business from new & established relationships.

Customer Focus

Define the contribution of a service transformation to an overall account specific vision and plan

Define and pitch the specific value of a service transformation to prospect’s management

Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand

Strategise, negotiate & close business on VP and CxO level

Define and execute a plan to accelerate growth of our already fastest growing solution

Be top of mind at your peers in the extended sales team

Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques

Trusted advisor

Be a trusted advisor for customer service transformation to our customers and prospects

Evangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or events

Have a specific point of view on the future challenges and opportunities in customer service

Required Skills:

Extensive background in service applications and/or operational Customer Service Management

Strong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise

Proven understanding of Customer Service Business, Customer Service Operations as well as buyer's profiles

Strong analytic and task solving skills and the ability to succeed in a fast paced environment.

Proven ability to work well as part of an extended sales team.

Operate well under pressure with growth mindset

Detailed with critical thinking and ability to translate business needs to Salesforce Solution

Driven, and independent with ability to navigate in a highly matrixed organisation

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

We can't wait to meet you!

We can't wait to meet you!

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Equal Opportunity Statement.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal . Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.