Clinical Ops & Service Development Lead

GMP Technologies; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

GMP Technologies in Singapore seeks an AM, Service Development, Clinical Ops to oversee financial counselling operations and coordinate with Billing Office. You will supervise daily Ops Room activities, manage logistics, and drive vendor engagement to expand programmes.

The role requires a Bachelor's degree and strong communication, planning, and coordination skills. Proficiency in MS Office and digital platforms is expected; healthcare experience is a plus.

Qualifications

• Bachelor's degree in any discipline.
• Strong communication, planning, and coordination skills.
• Proficient in Microsoft Office and digital platforms.
• Prior experience in healthcare or hospital operations is an added advantage.

Responsibilities

• Oversee and manage financial counselling operations.
• Liaise with Billing Office on billing matters, including clarifications on patient bills and tagging of inpatient codes.
• Supervise daily ground operations in the Ops Room to ensure smooth workflows.
• Manage logistics, procurement, onboarding/offboarding, and administrative coordination with internal stakeholders and external partners/vendors.
• Support programme expansion through stakeholder engagement and vendor management, including feedback for process improvement.
• Optimise and streamline operations workflows to improve efficiency and service delivery.
• Lead and facilitate ground operations meetings.
• Undertake other ad hoc projects and administrative tasks as required.

Skills

Communication

Planning

Coordination

Digital platforms

Education

Bachelor's degree

Tools

MS Office

Job description

GMP Technologies in Singapore seeks an AM, Service Development, Clinical Ops to oversee financial counselling operations and coordinate with Billing Office. You will supervise daily Ops Room activities, manage logistics, and drive vendor engagement to expand programmes.

The role requires a Bachelor's degree and strong communication, planning, and coordination skills. Proficiency in MS Office and digital platforms is expected; healthcare experience is a plus.