Clinical Operations & Digital Transformation Lead

Ng Teng Fong General Hospital; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ng Teng Fong General Hospital and Jurong Community Hospital, members of NUHS, seek an experienced manager to provide operational, administrative, financial, and project support to the Emergency Medicine Department, driving service development, digital transformation, and performance management.

Reporting to the Manager (Clinical Services), you will collaborate with multidisciplinary stakeholders, oversee KPIs, and help implement workflows, SOPs, and IT systems to optimise departmental outcomes.

Qualifications

• Strong digital and IT proficiency.
• Project management capabilities and experience driving cross-team collaboration.
• Ability to resonate with senior management and stakeholders.
• Able to multi-task and work under tight timelines.
• Good analytical and organizational skills.
• Excellent communication, problem solving, presentation and negotiation skills.

Responsibilities

• Support planning, development, implementation, and review of departmental workplans and service initiatives.
• Monitor, analyse, and report departmental KPIs and drive service quality and efficiency.
• Lead or coordinate projects related to service development, digitalisation, and system enhancements.
• Provide secretariat support for committees, including agenda, minutes and follow-up.
• Support development and optimisation of digital and IT systems for operations.
• Assist in departmental budgeting, business case development, and CAPEX/OPEX monitoring.
• Collaborate with internal and external stakeholders on operational initiatives and strategic projects.
• Undertake additional projects to support departmental goals and priorities.

Skills

Digital Proficiency

Project management

Stakeholder engagement

Multi-tasking

Analytical skills

Job description

Ng Teng Fong General Hospital and Jurong Community Hospital, members of NUHS, seek an experienced manager to provide operational, administrative, financial, and project support to the Emergency Medicine Department, driving service development, digital transformation, and performance management.

Reporting to the Manager (Clinical Services), you will collaborate with multidisciplinary stakeholders, oversee KPIs, and help implement workflows, SOPs, and IT systems to optimise departmental outcomes.