Clinical Diagnostics Applications & Training Specialist

Siemens Healthineers AG; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Siemens Healthineers AG seeks a Customer Application Specialist to provide on-site and remote application support for diagnostic solutions, including training, installation, and workflow optimization. You will work across the DX product portfolio, troubleshoot issues, and collaborate with Sales, Marketing and Engineering to ensure successful deployments.

The role requires a Bachelor’s degree in Medical Technology or related field and at least 2 years in diagnostics support, with strong

Qualifications

• Bachelor’s degree in Medical Technology, Biomedical Science or related fields.
• Minimum 2 years of experience in customer service engineering or application support in diagnostics.
• Strong understanding of laboratory workflows and diagnostic technologies.
• Ability to troubleshoot application and workflow related issues independently.

Responsibilities

• Provide on-site and remote application support, demos, implementation, workflow setup, training, and post go-live support.
• Deliver comprehensive app and clinical workflow support across the DX portfolio for optimal use and satisfaction.
• Troubleshoot and resolve application/workflow issues independently.
• Escalate unresolved issues and monitor corrective actions to completion.
• Be a key contact for assigned accounts, managing application issues.
• Develop and deliver tailored training programs for internal and external customers.
• Support new installations and existing customers, configuring instruments and workflows, and validation studies.
• Collaborate with Sales, Marketing and Engineering to achieve timely installations and product updates.

Skills

Communication

Presentation skills

Customer training

Cross-functional collaboration

Travel readiness

Education

Bachelor’s degree in Medical Technology, Biomedical Science or related fields

Job description

Siemens Healthineers AG seeks a Customer Application Specialist to provide on-site and remote application support for diagnostic solutions, including training, installation, and workflow optimization. You will work across the DX product portfolio, troubleshoot issues, and collaborate with Sales, Marketing and Engineering to ensure successful deployments.

The role requires a Bachelor’s degree in Medical Technology or related field and at least 2 years in diagnostics support, with strong