Clinic Support Specialist - Patient Care & Operations

Hisential Clinics; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Hisential Clinics, a Nirji Ventures portfolio company, is hiring a full-time Clinic Assistant for its Mandarin Gallery clinic in Singapore. You will support patient reception, appointment flow, room preparation, basic clinical tasks within training and approved scope, and assist with medication and dispensary processes.

You will work closely with doctors, the Clinic Manager and Customer Service team to keep rooms clean, maintain patient confidentiality, and ensure safe, smooth clinic operations

Qualifications

• A certificate, diploma or equivalent qualification in healthcare, nursing, medical assisting, hospitality or related field is an advantage; relevant experience may be considered.
• At least 1–2 years of experience in a clinic, healthcare, hospitality or customer-facing environment is preferred.
• Strong interpersonal and communication skills, with a caring, patient and service-oriented approach.
• Ability to follow instructions, checklists and SOPs carefully, with strong attention to detail.

Responsibilities

• Welcome patients warmly and professionally, verify appointment details, assist with registration and consent documentation.
• Maintain patient comfort, privacy and dignity, and coordinate patient movement between reception, consultation rooms and checkout.
• Assist doctors during consultations and procedures when requested, and only when trained and authorised to do so.
• Follow infection prevention, cleaning and safety procedures and report issues promptly.
• Record test readings and documentation accurately in the approved system.
• Assist with appointment updates, patient documentation and secure record handling.
• Monitor stock of medical supplies and support replenishment.
• Complete opening, closing, handover and daily checklists.
• Work collaboratively with doctors, colleagues and management and complete onboarding and training before working independently.

Skills

Interpersonal skills

Communication

Attention to detail

Follow SOPs

Customer service

Teamwork

Patient confidentiality

Education

Healthcare qualification (certificate/diploma)

Job description

Hisential Clinics, a Nirji Ventures portfolio company, is hiring a full-time Clinic Assistant for its Mandarin Gallery clinic in Singapore. You will support patient reception, appointment flow, room preparation, basic clinical tasks within training and approved scope, and assist with medication and dispensary processes.

You will work closely with doctors, the Clinic Manager and Customer Service team to keep rooms clean, maintain patient confidentiality, and ensure safe, smooth clinic operations