Clinic Receptionist

APEXHIRE CONSULTANCY; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

APEXHIRE CONSULTANCY is seeking a proactive Clinic Receptionist to greet patients, manage registrations, and coordinate appointments in a fast-paced medical setting in Singapore. You will ensure smooth operations at the front desk and maintain patient records accurately.

We expect strong communication, a service mindset, and the ability to multitask while supporting clinicians and clinic marketing efforts. Join a collaborative team focused on patient care.

Qualifications

• Diploma or certificate in Business Administration, Healthcare Administration, Sales, or Customer Service is an advantage.
• Previous experience in clinic reception, healthcare administration, customer service, or sales is preferred.
• Good communication and interpersonal skills are essential.
• Able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Welcome and attend to patients and visitors in a friendly and professional manner.
• Manage patient registration, appointment scheduling, rescheduling, and cancellations.
• Coordinate with clinical staff to ensure smooth daily clinic operations.

Skills

Communication skills

Customer service mindset

Teamwork

Multitasking

Education

Diploma or certificate in Business Administration, Healthcare Administration, Sales, or Customer Service

Tools

MS Office

Job description

Key Responsibilities and Duties

A. Front Desk and Patient Services

• Welcome and attend to patients and visitors in a friendly and professional manner.
• Manage patient registration, appointment scheduling, rescheduling, and cancellations.
• Ensure smooth patient flow and minimize waiting times.
• Maintain accurate patient records and update information in the clinic management system.
• Handle patient feedback, complaints, and enquiries professionally.
• Coordinate with physiotherapists and healthcare professionals regarding patient appointments and treatment schedules.

B. Customer Relationship Management

• Build and maintain positive relationships with patients.
• Conduct follow-up calls or messages to remind patients of upcoming appointments.
• Follow up with patients who have missed appointments or have outstanding treatment sessions.
• Gather patient feedback and communicate areas for improvement to management.
• Provide a positive patient experience throughout the entire clinic journey.

C. Clinic Operations and Support

• Ensure the reception area is clean, organized, and presentable.
• Assist in monitoring clinic supplies, stationery, and promotional materials.
• Coordinate with clinical staff to ensure smooth daily clinic operations.
• Support marketing and promotional activities, including social media campaigns and patient engagement initiatives.
• Comply with clinic policies, standard operating procedures, and confidentiality requirements.
• Perform other duties assigned by the Clinic Manager or Management.

Job Requirements and Qualifications

• Diploma or certificate in Business Administration, Healthcare Administration, Sales, or Customer Service is an advantage.
• Previous experience in clinic reception, healthcare administration, customer service, or sales is preferred.
• Experience in physiotherapy, rehabilitation, or medical clinic operations is an added advantage.
• Good communication and interpersonal skills.
• Strong customer service and sales-oriented mindset.
• Basic computer literacy and familiarity with Microsoft Office.
• Able to handle multiple tasks and work in a fast-paced environment.
• Pleasant personality, proactive, responsible, and team-oriented.