Clinic Operations & Sales Leader – Aesthetics

NGEE ANN MEDICAL PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

NGEE ANN MEDICAL PTE. LTD. is seeking a Centre Manager to oversee daily clinic operations, manage staff, and drive sales while maintaining high service standards.

The role focuses on ensuring efficient workflows, exceptional customer experiences, and strong team performance in a beauty/aesthetic setting. The ideal candidate will lead therapists and staff, monitor performance, manage scheduling, handle feedback, and ensure compliance with hygiene and documentation requirements.

Qualifications

• Diploma or Degree in Business, Management, Aesthetics, or related field.
• 3–5 years of experience in aesthetic/beauty/wellness industry.
• At least 1–2 years in a managerial or supervisory role.
• Strong leadership and team management skills.
• Sales-driven with strong business acumen.
• Excellent communication and customer service skills.
• Ability to handle customer concerns and resolve issues professionally.

Responsibilities

• Oversee daily clinic operations to ensure smooth workflow.
• Ensure treatment rooms, equipment, and facilities are clean and compliant with hygiene standards.
• Manage appointment scheduling and clinic workflow.
• Supervise, train, and motivate therapists, consultants, and clinic staff.
• Conduct staff performance reviews and ensure service standards are met.
• Assist in staff scheduling, attendance monitoring, and manpower planning.
• Drive clinic sales and achieve monthly revenue targets.
• Monitor individual and team sales performance.
• Develop strategies to increase customer retention and treatment package sales.
• Ensure high standards of customer experience and service delivery.
• Handle customer feedback, complaints, and service recovery professionally.
• Build long-term relationships with clients.
• Manage clinic inventory including products, consumables, and equipment.
• Ensure proper stock control and ordering of supplies.
• Prepare reports on sales, operations, and clinic performance.
• Maintain proper documentation for treatments and customer records.

Skills

Staff management

Sales driven

Leadership

Customer service

Operations management

Scheduling

Education

Diploma or Degree in Business/Management/Aesthetics or related field

Job description

NGEE ANN MEDICAL PTE. LTD. is seeking a Centre Manager to oversee daily clinic operations, manage staff, and drive sales while maintaining high service standards.

The role focuses on ensuring efficient workflows, exceptional customer experiences, and strong team performance in a beauty/aesthetic setting. The ideal candidate will lead therapists and staff, monitor performance, manage scheduling, handle feedback, and ensure compliance with hygiene and documentation requirements.