Aesthetic Clinic Operations Lead

Zest Clinic Pte. Ltd.; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Zest Clinic Pte. Ltd. is seeking an Operations Manager to lead daily clinic operations, ensuring a smooth patient journey, compliance, and efficient processes. The role drives service standards, training, and scalable systems to support growth, with a focus on cost control and high-quality patient care.

Location: Marine Parade, Singapore. The candidate will oversee people, processes, and performance while supporting sales strategies and long-term business growth.

Responsibilities

• Lead and manage the full daily operations of the clinic to ensure a smooth and seamless patient experience.
• Ensure operational readiness, including manpower scheduling, clinic ambience, treatment room setup, equipment functionality, and safety standards.
• Oversee service delivery quality and enforce hospitality, communication, and service excellence standards.
• Handle escalated service issues and ensure timely, professional service recovery.
• Oversee the complete patient journey from consultation scheduling, treatment coordination, follow-ups, and retention.
• Implement and refine SOPs for patient touchpoints to ensure consistency and efficiency.
• Monitor patient satisfaction and drive continuous improvements.
• Ensure full compliance with MOH, SMC, PDPA, infection control standards, and other regulatory requirements.
• Maintain accurate documentation, audit readiness, incident logs, and safety protocols.
• Implement risk mitigation frameworks to prevent operational lapses.
• Identify operational gaps and design streamlined workflows and SOP enhancements.
• Initiate adoption of digital solutions, automation, and system optimisation (CRM, scheduling, patient communication).
• Drive operational improvements that reduce costs and increase productivity.
• Lead, motivate, and manage the operations team including front desk, therapists, and coordinators through effective communication and caoching.
• Lead new employee onboarding and induction training, working closely with General Manager and Deputy Clinic Manager.
• Build structured onboarding and in-house training programmes for service, operations, and product knowledge.
• Cultivate a strong culture of accountability, professionalism, and collaboration.
• Collaborate with Management to plan and execute promotions, sales campaigns, and service launches.
• Support pricing strategy, conversion improvement, and sales training for front-line staff.
• Track sales metrics (conversion, utilisation)and recommend improvements.
• Oversee procurement of consumables, medicines, retail products, and equipment services.
• Maintain inventory accuracy, prevent shortages/expiry, and optimise cost efficiency.
• Manage maintenance schedules and vendor relationships.
• Participate in management discussions and contribute operational insights.
• Develop scalable SOPs and systems to support operational efficiency, future expansion and long-term growth.
• Drive projects and initiatives aligned with Zest Clinic’s strategic direction.

Job description

Zest Clinic Pte. Ltd. is seeking an Operations Manager to lead daily clinic operations, ensuring a smooth patient journey, compliance, and efficient processes. The role drives service standards, training, and scalable systems to support growth, with a focus on cost control and high-quality patient care.

Location: Marine Parade, Singapore. The candidate will oversee people, processes, and performance while supporting sales strategies and long-term business growth.