Clinic Operations Leader – Beauty & Wellness

BEAUTIFUL MUM VIVO PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

BEAUTIFUL MUM VIVO PTE. LTD. is seeking a dynamic operations lead to oversee day-to-day clinic activities and ensure smooth cross-department workflow. You will guide front desk, therapists, and support staff to uphold performance and service standards.

You will manage appointment systems, support marketing efforts to boost clinic traffic, and handle customer feedback with professionalism. Inventory coordination and regulatory compliance also form part of the role.

Qualifications

• Prior experience in beauty, wellness, or healthcare is an advantage.
• Strong leadership, interpersonal and communication skills.
• Excellent problem-solving and organizational abilities.

Responsibilities

• Oversee day-to-day clinic operations and ensure smooth workflow across departments.
• Lead and motivate front desk, therapists, and support staff to meet performance and service standards.
• Manage appointment scheduling systems and monitor customer flow.
• Support marketing and promotional activities to drive clinic traffic.
• Handle customer feedback and resolve service-related issues professionally.
• Assist in inventory management and supplier coordination.
• Prepare operational reports for management review.
• Ensure compliance with clinic policies, hygiene standards, and regulatory requirements.

Skills

Leadership

Interpersonal skills

Communication

Problem-solving

Organizational abilities

Customer-focused

Job description

BEAUTIFUL MUM VIVO PTE. LTD. is seeking a dynamic operations lead to oversee day-to-day clinic activities and ensure smooth cross-department workflow. You will guide front desk, therapists, and support staff to uphold performance and service standards.

You will manage appointment systems, support marketing efforts to boost clinic traffic, and handle customer feedback with professionalism. Inventory coordination and regulatory compliance also form part of the role.