Clinic Operations Leader — Elevate Patient Experience

BAOZHITANG TCM PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

BAOZHITANG TCM PTE. LTD. is seeking an experienced Clinic Operations Manager to oversee daily operations, ensuring high service quality and smooth patient flow.

You will lead, train, and supervise clinic staff, coordinate with TCM physicians, and address patient feedback to drive continuous improvement.

Weekend and public holiday work required; strong leadership and communication skills are essential to optimize schedules and resources.

Qualifications

• More than 8 years of relevant working experience.
• Willingness to work on weekends and public holidays.
• Strong leadership, communication, and organizational skills.
• Good understanding of clinic operations.

Responsibilities

• Oversee daily clinic operations to maintain efficient workflows and high service standards.
• Manage, train, and supervise clinic staff to enhance team performance and service delivery.
• Coordinate with TCM physicians to facilitate seamless patient care and communication.
• Collect and analyze patient feedback to identify improvement opportunities and enhance customer experience.
• Demonstrate strong leadership by motivating staff and resolving operational challenges.
• Communicate effectively with internal teams and patients to ensure clarity and responsiveness.
• Organize clinic resources and schedules to optimize operational efficiency.

Skills

Leadership

Communication

Organizational Skills

Clinic Operations

Job description

BAOZHITANG TCM PTE. LTD. is seeking an experienced Clinic Operations Manager to oversee daily operations, ensuring high service quality and smooth patient flow.

You will lead, train, and supervise clinic staff, coordinate with TCM physicians, and address patient feedback to drive continuous improvement.

Weekend and public holiday work required; strong leadership and communication skills are essential to optimize schedules and resources.