health&wellness director

BAOZHITANG YANGSHENG CENTRE PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

BAOZHITANG YANGSHENG CENTRE PTE. LTD. in Singapore seeks an experienced clinic operations leader to oversee daily operations, ensure service quality, and support patient care alongside TCM physicians.

You will train and supervise staff, optimize workflows, respond to patient feedback, and drive continuous improvements in customer experience through clear communication and strong leadership. The role requires weekend/public holiday availability and a deep understanding of clinic operations to

Qualifications

• More than 8 years of relevant working experience.
• Willingness to work on weekends and public holidays.
• Strong leadership, communication, and organizational skills.
• Good understanding of clinic operations.

Responsibilities

• Oversee daily clinic operations to maintain efficient workflows and high service standards.
• Manage, train, and supervise clinic staff to enhance team performance and service delivery.
• Coordinate with TCM physicians to facilitate seamless patient care and communication.
• Collect and analyze patient feedback to identify improvement opportunities and enhance customer experience.
• Demonstrate strong leadership by motivating staff and resolving operational challenges.
• Communicate effectively with internal teams and patients to ensure clarity and responsiveness.
• Organize clinic resources and schedules to optimize operational efficiency.

Skills

Leadership

Communication

Organizational skills

Clinic operations

Job description

Job Summary

Oversee daily clinic operations to ensure high service quality. Manage, train, and supervise clinic staff while coordinating with TCM physicians to support smooth patient care. Handle patient feedback to continuously improve customer experience.

Responsibilities

• Oversee daily clinic operations to maintain efficient workflows and high service standards
• Manage, train, and supervise clinic staff to enhance team performance and service delivery
• Coordinate with TCM physicians to facilitate seamless patient care and communication
• Collect and analyze patient feedback to identify improvement opportunities and enhance customer experience
• Demonstrate strong leadership by motivating staff and resolving operational challenges
• Communicate effectively with internal teams and patients to ensure clarity and responsiveness
• Organize clinic resources and schedules to optimize operational efficiency

Preferred competencies and qualifications

• More than 8 years of relevant working experience
• Willingness to work on weekends and public holidays
• Strong leadership, communication, and organizational skills
• Good understanding of clinic operations