Clinic Operations Leader

THE STRAITS MEDICAL SERVICES PTE. LTD.; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

The Straits Eye Centre in Singapore is seeking a Clinic Executive to support our East-side clinics. You will be integral to daily operations, ensuring a warm, professional patient journey and close collaboration with doctors, optometrists and the clinic team.

You will oversee day-to-day operations, manage appointments and patient flow, handle billing and administrative tasks, and maintain accurate records while upholding data protection and regulatory requirements.

Qualifications

• Diploma in Healthcare Management, Business Administration or related field.
• Experience in clinic operations, healthcare administration or customer service.
• Strong organisational and multitasking abilities in a fast-paced clinic.
• Good communication and interpersonal skills with a patient-first mindset.
• Detail-oriented with ability to handle admin and financial matters accurately.
• Reliable, proactive team player who can take ownership.
• Able to work independently while collaborating with doctors and clinic staff.

Responsibilities

• Oversee day-to-day operations of the clinic for a smooth patient journey.
• Provide warm, professional and attentive front-line service, assisting patients with enquiries.
• Manage appointments, registration, patient flow and scheduling.
• Coordinate closely with doctors, optometrists and clinic staff to support workflow.
• Handle billing, insurance claims, Medisave submissions and administrative matters.
• Maintain accurate patient records and uphold patient confidentiality and data protection.
• Monitor clinic inventory and ensure medical supplies and consumables are stocked.
• Assist with clinic administrative tasks and follow up on operational matters.
• Ensure the clinic operates in accordance with internal policies, clinical workflows and regulatory requirements.
• Identify opportunities to improve clinic processes and contribute to a positive patient experience.

Skills

Healthcare ops

Customer service

Organisational skills

Communication

Attention to detail

Proactive

Team player

Independent work

Education

Diploma in Healthcare Management / Business Administration

Job description

The Straits Eye Centre in Singapore is seeking a Clinic Executive to support our East-side clinics. You will be integral to daily operations, ensuring a warm, professional patient journey and close collaboration with doctors, optometrists and the clinic team.

You will oversee day-to-day operations, manage appointments and patient flow, handle billing and administrative tasks, and maintain accurate records while upholding data protection and regulatory requirements.