Clinic Manager

VLIFE (ORP) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

VLIFE (ORP) PTE. LTD. seeks a proactive Clinic Manager to oversee daily operations, drive growth, and lead a high-performance team. You will monitor performance metrics, manage patient flows, and optimize service delivery to enhance patient experience.

The role requires strong leadership, operations experience in healthcare, and a focus on continuous improvement and quality standards.

Qualifications

• Minimum 4–5 years of experience in operations or clinic management, preferably in the healthcare industry.
• Strong ability to analyze clinic statistics and drive business performance.
• Proven experience in leading teams and staff development.
• Excellent communication, problem-solving, and organizational skills.

Responsibilities

• Monitor and improve clinic performance, patient visits, conversion, revenue, and service utilization.
• Lead and develop the clinic team to meet performance goals and deliver excellent service.
• Oversee daily clinic workflows, scheduling, patient flow, inventory, and billing processes.
• Maintain high standards of patient experience, manage feedback and service recovery, and ensure compliance with healthcare regulations.

Skills

Operations management

Team leadership

Customer service

Data analysis

Communication

Education

Diploma in Healthcare Administration

Job description

We are seeking aresults-driven and proactive Clinic Managerto oversee the daily operations and performance of our clinic. The ideal candidate will play a key role ingrowing clinic performance, building a high-performing team, and ensuring exceptional patient experience, including effective handling of patient feedback and service recovery.

Key Responsibilities

Clinic Performance & Growth

• Monitor and analyzeclinic performance metrics, including patient visits, conversion rates, revenue, and service utilization.
• Develop and implement strategies toincrease patient numbers and drive clinic growth.
• Track and reviewweekly and monthly clinic statisticsto identify improvement opportunities.
• Work closely with management toachieve clinic performance targets and operational KPIs.
• Identify operational gaps and implement improvements toenhance clinic efficiency and productivity.

Team Leadership & Development

• Lead, motivate, anddevelop theclinic team to achieve performance goals and deliver excellent service.
• Conductregular performance reviews, coaching, and team development sessions.
• Managestaff schedules, attendance, and productivityto ensure optimal clinic operations.
• Foster apositive, collaborative, and high-performance team culture.

Clinic Operations

• Oversee daily clinic workflows includingappointment scheduling, patient flow management, and facility maintenance.
• Ensure efficient clinic operations tominimize patient waiting time and maximize service delivery.
• Monitor and maintainclinic supplies, equipment, and inventory levels.
• Managebilling processes and clinic financial administration.
• Ensure compliance withhealthcare regulations, safety protocols, and quality standards.
• Maintain accuratedocumentation, reports, and operational procedures.

Customer Service & Patient Experience

• Maintain ahigh standard of customer service and patient carethroughout the clinic.
• Monitor patient feedback and continuouslyimprove the overall patient journey.
• Professionally handlepatient feedback, complaints, and service recovery situationsto restore patient trust and satisfaction.
• Implement service improvements toenhance patient retention and long-term engagement.

Requirements

• Minimum4–5 yearsof experience in operations or clinic management, preferably in thehealthcare industry.
• Diploma inHealthcare Administration, Business Administration, or a related field.
• Strong ability toanalyze clinic statistics and drive business performance.
• Proven experienceinteam leadership and staff development.
• Strongcustomer service mindset with experience in complaint handling and service recovery.
• Excellentcommunication, problem-solving, and organizational skills.
• Ability towork ina fast-paced healthcare environment.
• Willingness tosupport neighbouring clinics through cross-deployment when required.
• Able toworkshifts, including weekends and evenings when required.