Clinic Front Desk & Scheduling Specialist

PSYCH CONNECT PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Psych Connect Pte. Ltd. in Singapore is hiring an administrative assistant to manage customer inquiries, support therapy team scheduling, handle payments, and assist walk-in clients in a fast-paced clinic.

The role requires Diploma, frontline customer service experience, strong English, and proficiency with MS Office; you will contribute to smooth clinic operations and excellent client service.

Qualifications

• Diploma in any discipline.
• Experience in frontline customer service to enhance client interaction quality.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in MS Office applications (Word and Excel) to support administrative duties.
• Good written and spoken English skills for clear communication.
• Strong customer service and office administration skills, including comfort with technology and computers.

Responsibilities

• Respond promptly to customer inquiries about clinic services to ensure clear communication and support.
• Schedule client appointments efficiently to support therapy team operations.
• Perform general administrative tasks including following up on emails and phone calls to maintain smooth clinic workflow.
• Process payments accurately using NETS and credit card machines to ensure proper transaction handling.
• Manage all incoming and outgoing calls to facilitate effective communication.
• Attend to walk-in customers' inquiries to provide timely assistance and information.

Skills

Frontline service

Multitasking

English proficiency

Customer focus

Education

Diploma in any discipline

Tools

MS Office

Excel

Job description

Psych Connect Pte. Ltd. in Singapore is hiring an administrative assistant to manage customer inquiries, support therapy team scheduling, handle payments, and assist walk-in clients in a fast-paced clinic.

The role requires Diploma, frontline customer service experience, strong English, and proficiency with MS Office; you will contribute to smooth clinic operations and excellent client service.