Clinic Front Desk & Patient Care Associate

MCI CAREER SERVICES PTE. LTD.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

MCI CAREER SERVICES PTE. LTD. is seeking a Customer Service/Clinic Associate for multiple Bukit Batok, Bukit Panjang, Choa Chu Kang, Clementi, Jurong, Pioneer, and Queenstown clinics.

The role handles patient registration, appointments, and basic health screenings while guiding patients through Healthier SG apps. You will work 5.5 days with shifts starting as early as 6:30am, providing frontline support, liaising with vendors, and assisting in programme logistics to improve community health

Qualifications

• GCE 'A'/ 'O'/ 'N' level or NITEC qualification.
• Passionate in communicating with patients
• Good team player with a passion for service excellence
• Ability to multi task and work in a fast-paced and dynamic environment
• Able to commit to work on weekdays and scheduled Saturdays

Responsibilities

• Enhance / educate patient’s in using Healthier SG mobile applications and self-help functions.
• Make a difference to the patients and community through facilitating and planning for programmes.
• Liaising with partnered vendors, planning for logistics and schedules to carry out the programmes.
• Involved in daily clinic operations’ activities
• Help patients navigate through the polyclinic through registration, scheduling and rescheduling appointments, processing referrals, and handling payments
• Be the first point of contact for patients to answer their general questions, perform initial health screening activities such as height and weight measurements, and administering blood pressure checks, and making outgoing calls to patients to address any urgent requests they have.
• Provide administrative support to the clinic as needed.

Skills

Patient communication

Team player

Multi-tasking

Customer service

Education

GCE A/O/N level or NITEC

Job description

MCI CAREER SERVICES PTE. LTD. is seeking a Customer Service/Clinic Associate for multiple Bukit Batok, Bukit Panjang, Choa Chu Kang, Clementi, Jurong, Pioneer, and Queenstown clinics.

The role handles patient registration, appointments, and basic health screenings while guiding patients through Healthier SG apps. You will work 5.5 days with shifts starting as early as 6:30am, providing frontline support, liaising with vendors, and assisting in programme logistics to improve community health