Clinic Assistant

PAEDIATRICS & NEUROLOGY CENTRE PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Paediatrics & Neuroscience Centre is seeking a Clinic Assistant to support registration, scheduling, billing and day-to-day operations in a child-focused clinic in Singapore. You will work with doctors, nurses and administration to ensure smooth patient flow, accurate records, and compassionate care while adhering to SOPs and confidentiality. The role offers training and opportunities to develop professional skills in a collaborative team.

Qualifications

• Excellent communication and interpersonal skills required.
• Experience in a medical clinic or healthcare setting preferred.
• Comfortable working with children (0–18 years).
• Proficient in basic computer applications and admin tasks.

Responsibilities

• Greet patients and caregivers and manage front desk.
• Register patients and verify personal information.
• Schedule appointments and coordinate with doctors and staff.
• Handle billing, payments and receipts; assist with insurance claims.
• Monitor stock levels and report discrepancies.
• Maintain clean, organized clinic environment and support team.
• Uphold SOPs, infection control and patient confidentiality.

Skills

Strong communication and interpersonal

Detail-oriented

Basic computer literacy

Team player

multitask

Education

GCE O/N Levels or NITEC or equivalent

Job description

Clinic Assistant – Job Roles & Responsibilities

Paediatrics & Neuroscience Centre

1. Patient Registration & Front Desk Operations

• Greet and assist patients and caregivers professionally.
• Register patients and ensure all personal information is accurately recorded and verified.
• Handle incoming calls, WhatsApp messages, emails and general enquiries.
• Maintain accurate and confidential patient records.

2. Appointment Scheduling & Coordination

• Schedule, confirm and reschedule consultations, EEGs and other investigations.
• Coordinate appointments with patients, doctors, nurses and external service providers.
• Ensure appointments and investigations are arranged according to the doctor’s instructions and specified timelines.
• Escalate urgent requests, scheduling conflicts and uncertainties promptly.

3. Billing & Administrative Duties

• Prepare invoices, collect payments and issue receipts accurately.
• Assist with insurance claims, medical reports, memos, referrals and other administrative documentation.
• Maintain organised filing systems and follow established document security protocols.
• Ensure administrative tasks are completed accurately and promptly.

4. Medication & Inventory Management

• Assist with medication preparation and packing under appropriate clinical supervision.
• Monitor medication and consumable stock levels.
• Ensure proper stock rotation using the First-Expiry-First-Out (FEFO) principle.
• Check expiry dates, replenish supplies and report stock discrepancies promptly.

5. Clinic Operations & Team Support

• Maintain a clean, organised and efficient clinic environment.
• Assist the doctor and nurse with daily clinic operations and patient flow.
• Follow established clinic policies, standard operating procedures (SOPs) and infection control practices.
• Communicate effectively with team members and provide proper handovers.

6. Accountability, Integrity, Teamwork & Professionalism

• Demonstrate honesty, integrity and accountability in all assigned duties.
• Take ownership of responsibilities and ensure tasks are completed accurately and within the required timeframe.
• Acknowledge mistakes honestly, report errors promptly and take appropriate corrective action.
• Follow instructions and established SOPs consistently without making unauthorised changes.
• Seek clarification when uncertain rather than making assumptions.
• Be a good team player, demonstrating cooperation, mutual respect and willingness to support colleagues in achieving shared goals.
• Possess excellent communication and interpersonal skills, ensuring clear, respectful and effective communication with colleagues, patients and caregivers.
• Maintain open and transparent communication with team members to prevent misunderstandings and ensure continuity of patient care.
• Demonstrate a positive attitude, adaptability and willingness to assist colleagues when needed.
• Maintain patient confidentiality and uphold professional and ethical standards.
• Be receptive to constructive feedback and demonstrate a willingness to learn and continuously improve.
• Exercise initiative, reliability and good judgement while recognising the limits of the role.

7. Job Requirements

• Minimum GCE N/O Levels, NITEC or equivalent qualification.
• Previous experience in a medical clinic or healthcare setting preferred.
• Comfortable working with children (0 to 18 years of age)
• Strong communication and interpersonal skills, with the ability to interact professionally and empathetically with patients, caregivers and colleagues.
• A collaborative team player who values teamwork, mutual respect and effective communication.
• Proficient in basic computer applications and administrative tasks.
• Detail-oriented, responsible and able to multitask effectively.
• Able to work independently and collaboratively in a team.
• Must demonstrate a strong sense of responsibility, accountability, integrity and willingness to learn.

Overall Job Expectation

The Clinic Assistant is expected to support the smooth and efficient operation of the clinic by performing administrative and operational duties with accuracy, professionalism, accountability and integrity. The individual must be a reliable and cooperative team player, communicate effectively and respectfully with colleagues, patients and caregivers, take ownership of assigned responsibilities, adhere to established protocols and contribute positively to a supportive, patient-centred working environment.