Client Support & Data Quality Specialist - Asia

Fitch Group; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work 3 days in office

Learning & mobility programs

Retirement planning

Healthcare benefits

Parental leave

Volunteer days

Job summary

Fitch Solutions is seeking a customer support specialist based in our Singapore Office. You will help users resolve issues, keep incidents moving, and ensure clear communication so problems get fixed efficiently.

You will also analyze incident trends and work with product, engineering, and commercial teams to close gaps and maintain high client satisfaction. This role offers exposure to global clients, opportunities to collaborate across regions, and a growth-oriented environment.

Qualifications

• Excellent communication and client service skills.
• Ability to diagnose issues and follow support processes.
• Experience with data-driven incident management is a plus.

Responsibilities

• Diagnose client issues and accelerate resolution.
• Ensure data quality in client workflows.
• Coordinate with product, engineering, and commercial teams.
• Uphold high global client experience across time zones.

Skills

Growth mindset

Problem solving

Collaborative

Eager to learn

Job description

Fitch Solutions is seeking a customer support specialist based in our Singapore Office. You will help users resolve issues, keep incidents moving, and ensure clear communication so problems get fixed efficiently.

You will also analyze incident trends and work with product, engineering, and commercial teams to close gaps and maintain high client satisfaction. This role offers exposure to global clients, opportunities to collaborate across regions, and a growth-oriented environment.