Enterprise Tech Support Specialist – Korean Market

LEDGEN SINGAPORE PTE. LTD.

Singapore

Hybrid

SGD 90,000 - 130,000

Full time

14 days+

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Job summary

Figma is seeking an Enterprise Specialist on the Product Support team based in Singapore, with a hybrid setup at our Singapore hub. You will partner closely with the Enterprise Support Manager to deliver high-quality, reliable support for our most strategic customers, handling complex use cases with technical expertise and cross-functional collaboration.

You will diagnose sophisticated inquiries, interact daily with customers via email, guide large-scale configurations with Sales, and advocate

Qualifications

3+ years' experience in a technical SaaS support role for Enterprise customers.
Experience troubleshooting SAML/SSO configurations for large-scale organizations.
Experience with system administration for large end-user communities.
Ability to evaluate business impact of technical issues for cross-functional alignment.
Fluency in Korean (written and spoken) is required for this role.

Responsibilities

Develop expertise of Figma's products and the journey of our customers to diagnose inquiries.
Interact with customers daily via email, owning cases from start to resolution.
Guide large scale organizations through workspace configurations with Sales collaboration.
Act as the voice of the customer to identify gaps and present data-backed improvement requests.
Lead high-risk escalations, coordinating with partners and communicating until resolution.
Identify trends and share insights with Product and Engineering for bug fixes.
Participate in pilots to find efficient approaches for fast, personalized interactions.
Recommend tooling and processes with Product Support Operations to enable scale.