Client Success Lead, Travel Tech & Onboarding

Wilhelmsen Ship Management

Singapore

On-site

SGD 90,000 - 150,000

Full time

6 days ago

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Job summary

Wilhelmsen Ship Management is seeking a Client Success Manager for iRute Travel Services to lead onboarding, implementation, and adoption of corporate and marine travel management solutions. You will build strong relationships with stakeholders, train travel bookers and administrators, monitor adoption and performance, and ensure alignment with budgets and objectives.

The ideal candidate has 7+ years in corporate/marine travel, deep knowledge of travel operations, and excellent English

Qualifications

Minimum 7 years of experience in corporate and/or marine travel and/or account management.
Strong knowledge of corporate travel operations and policy management.
Experience leading onboarding, implementation projects, or user training.
Proficiency with travel management technologies and online booking tools.
Excellent written and spoken English.

Responsibilities

Lead end-to-end onboarding and implementation of travel management technologies for corporate/marine clients.
Develop and manage onboarding plans, timelines and milestones.
Conduct training sessions for travel bookers, travellers, approvers and admins.
Guide clients on travel policy implementation, configuration and compliance.
Build and maintain relationships with key client stakeholders as trusted advisor.
Monitor adoption, satisfaction and programme performance against budgets and objectives.
Manage client concerns and escalations with internal teams.
Identify opportunities to improve client experience and efficiency.
Prepare onboarding reports and support continuous improvement initiatives.