Client Success Manager

101 hair consultants (s) pte ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

101 hair consultants (s) pte ltd is seeking a proactive Client Success/Relationship Manager to build and maintain strong, long-term relationships with clients in Singapore. You will manage the client database, maintain regular communication, and share updates on promotions and initiatives, ensuring VIP clients receive high levels of personalized service.

The ideal candidate is organized, customer-focused, detail-oriented, and comfortable engaging with clients across multiple channels.

Qualifications

• Diploma or Bachelor's Degree in Business, Marketing, Communications, Hospitality, or a related field is preferred.
• Experience in client relationship management, customer service, sales, hospitality, retail, or a similar role.
• Pleasant, professional, and customer-oriented personality.
• Proactive and able to follow up independently.
• Good written and verbal communication skills.

Responsibilities

• Manage the client database and keep client information up to date.
• Identify opportunities to improve client engagement and retention.
• Build and maintain positive, professional relationships with clients.
• Send personalized birthday wishes and festive greetings to clients.
• Inform clients about promotions, new products/services, events and offers.
• Collaborate with Sales, Marketing, Operations and Customer Service teams to deliver a consistent client experience.
• Develop initiatives to improve customer satisfaction and loyalty.

Skills

Client relationship management

Customer service

Sales

Communication

Education

Diploma or Bachelor's Degree in Business/Marketing/Communications/Hospitality or related field

Job description

Job Summary

We are looking for a proactive Client Success/ Relationship Managerto build and maintain strong, long-term relationships with our clients. The role will be responsible for managing the company’s client database, maintaining regular communication with clients, providing updates on promotions and company initiatives, and ensuring our VIP clients receive a high level of personalized service.

The ideal candidate should be organized, customer-focused, attentive to detail, and comfortable engaging with clients through various communication channels.

Key Responsibilities

Client Database Management

• Ensure client information, preferences, contact details, and important dates are accurate and up to date.
• Identify opportunities to improve client engagement and retention through effective database management.

Client Engagement & Relationship Management

• Build and maintain positive, professional, and long-term relationships with clients.
• Send personalized birthday wishes and festive greetings to clients on relevant occasions.
• Keep clients informed about company promotions, new products/services, events, and special offers.
• Work closely with the Sales, Marketing, Operations, and Customer Service teams to deliver a consistent client experience.
• Assist in developing initiatives to improve customer satisfaction and loyalty.

Requirements

• Diploma or Bachelor’s Degree in Business, Marketing, Communications, Hospitality, or a related field is preferred.
• Previous experience inclient relationship management, customer service, sales, hospitality, retail, or a similar role.
• Pleasant, professional, and customer-oriented personality.
• Proactive and able to follow up independently
• Good written and verbal communication skills.

If you are passionate about building meaningful customer relationships and are keen to join our growing team, we would love to hear from you!