Client Servicing Manager (Investment)

Elevate Staffing; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ELEVATE STAFFING is seeking a Client Servicing Manager to nurture client relationships, ensure excellent service delivery, and support business growth in a fast-paced environment. You will be the main point of contact for clients, coordinate with internal teams, and provide timely solutions while monitoring performance and reporting on progress.

Ideal candidates hold a diploma or degree in Business, Marketing, or Communications, with experience in client servicing or account management, superb

Qualifications

• Diploma or degree in Business, Marketing, Communications, or a related field.
• Relevant experience in client servicing, account management, customer service, or relationship management.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple clients and priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• A customer-centric mindset with a strong sense of ownership and accountability.

Responsibilities

• Build and maintain strong, long-term relationships with clients.
• Serve as the primary point of contact for client enquiries, requests, and concerns.
• Understand clients' needs and provide timely, effective solutions.
• Coordinate with internal departments to ensure smooth service delivery and client satisfaction.
• Monitor client accounts, service performance, and follow-up activities.
• Identify opportunities to improve client retention, satisfaction, and business growth.
• Prepare client reports, service updates, and performance reviews.
• Resolve client issues professionally and elevate complex matters when necessary.

Skills

Communication skills

Interpersonal skills

Problem solving

Organisational skills

Time management

MS Office

Education

Business/Marketing/Communications degree

Tools

MS Office

Job description

Job Description

We are seeking a Client Servicing Manager to manage client relationships, ensure excellent service delivery, and support business growth. The ideal candidate is customer-focused, proactive, and skilled in managing client expectations while coordinating with internal teams.

Key Responsibilities

• Build and maintain strong, long-term relationships with clients.


• Serve as the primary point of contact for client enquiries, requests, and concerns.


• Understand clients' needs and provide timely, effective solutions.


• Coordinate with internal departments to ensure smooth service delivery and client satisfaction.


• Monitor client accounts, service performance, and follow-up activities.


• Identify opportunities to improve client retention, satisfaction, and business growth.


• Prepare client reports, service updates, and performance reviews.


• Resolve client issues professionally and elevate complex matters when necessary.

Requirements

• Diploma or degree in Business, Marketing, Communications, or a related field.


• Relevant experience in client servicing, account management, customer service, or relationship management.


• Strong communication, interpersonal, and problem-solving skills.


• Excellent organisational skills and attention to detail.


• Ability to manage multiple clients and priorities in a fast-paced environment.


• Proficiency in Microsoft Office applications.


• A customer-centric mindset with a strong sense of ownership and accountability.