Client Service Manager

Citigroup Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Citigroup Inc. seeks a Client Service Manager to provide full leadership and supervision across a team of up to 25 associates, driving client experiences and performance goals.

The role emphasizes risk-aware decision-making, coaching, and development within a dynamic private client coverage context. The position requires 5–8 years of relevant experience and project management skills, with a Bachelor’s degree or equivalent.

Qualifications

• 5-8 years relevant experience.
• Project management experience.

Responsibilities

• Directly manages a team of up to 25 associates to achieve individual and team performance goals.
• Coaches and mentors the team to a customized client base handling client requests and delivering a remarkable client experience.
• Manages various performance and productivity objectives through the use of systems and tools.
• Provides leadership, guidance and feedback on individual performance and development.
• Creates and fosters a trusting work environment with focus on retention.
• Ensures a culture of accountability, integrity and respect.
• Participates in group projects and continuous quality improvement activities.
• Participates in recruitment activities as needed.
• Appropriately assess risk in business decisions, safeguarding Citi and assets, ensuring compliance.

Skills

People management

Client services

Project management

Leadership

Communication

Education

Bachelor’s degree

Job description

The Client Service Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Directly manages a team of up to 25 associates to achieve individual and team performance goals.
• Coaches and mentors the team to a customized client base handling client requests and delivering a remarkable client experience. Ability to communicate with employees in a positive manner encouraging awareness and performance skills
• Manages various performance and productivity objectives through the use of sales force and various other systems
• Provides leadership, guidance and feedback on individual performance using side-by-side coaching and development on client requests both verbal and written
• Creates and fosters a trusting and engaging work environment with a focus on employee retention
• Ensures a culture of accountability, integrity and respect
• Participates in various group projects and continuous quality improvement activities
• Participates in recruitment activities as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years relevant experience
• Project management experience

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

Private Client Coverage

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Job Family:

Client Services

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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