Assistant Manager, Restaurant Sales

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking a Sales Manager to drive events and restaurant reservations, building strong relationships with clients and internal teams. You will coordinate with MICE, F&B, and external groups to deliver exceptional events.

The role requires a Diploma/Degree in hospitality or related field, with at least 2 years in sales management, and strong communication and organizational skills.

Qualifications

• Education & Certification Diploma/Degree in hospitality or related field preferred.
• Experience Proven experience as a sales manager, with minimum 2 years of experience.
• Other Prerequisites Knowledge of KPIs and marketing techniques for sales management.
• Outstanding communication and negotiation skills.
• Excellent organizational skills, with a knack for problem solving.
• Team oriented approach to management with a mindset of open communications.

Responsibilities

• Identify new target accounts by prospecting both internal and external stakeholders.
• Build sustainable and effective relationships with existing stakeholders, as well as new prospects.
• Meet with potential clients, understand their requirements, and work closely with restaurant teams to deliver and execute the event.
• Proactive in recommendations and suggestions to deliver a win-win situation for client and the restaurants executing the event.
• Prepare, and analyse all events’ success and post-mortem reports for F&B senior management team.
• Attend meetings in the absence of manager on weekly updates to senior management team on tentative and definite business in various restaurants.

Skills

Sales management

Communication

Negotiation

Organization

Problem solving

Team leadership

English proficiency

Education

Diploma/Degree in hospitality

Tools

MS Office

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Events and Sales Identify new target accounts by prospecting both internal and external stakeholders.
• Build sustainable and effective relationships with existing stakeholders, as well as new prospects.
• This includes the IRs’ concierge, Sales, MICE and external corporate groups, travel organizations, etc.
• Meet with potential clients, understand their requirements, and work closely with restaurant teams to deliver and execute the event.
• Proactive in recommendations and suggestions to deliver a win-win situation for client and the restaurants executing the event.
• Prepares all special event contracts, charges the necessary deposits, and ensures deposits and payments are received by the required deadlines, in accordance with Finance and Compliance’s teams’ SOPs.
• Develops a thorough understanding of the special event capabilities of all venues, including all SMM requirements.
• Attending all BEO meetings to go over event details and guests’ expectations.
• Evaluates guests’ complaints and responds promptly and appropriately.
• Follows up with each client after the event has taken place to obtain feedback –then documents comments for all future events.
• Prepare, and analyse all events’ success and post-mortem reports for F&B senior management team.
• To attend meetings in the absence of manager on weekly updates to senior management team on tentative and definite business in various restaurants, and have the information organized in a succinct manner.

Restaurant Reservations System

• Restaurant Reservations System Overall lead and in-charge for managing the restaurant reservation systems for owned outlets.
• Work closely with the various stakeholders such as the call centre team and restaurant host team on any synchronization required for reservations.
• Be the main conduit for all communication between various teams.
• Work closely with restaurant management team to support their reservation process and maximize their bookings.

Job Requirements

• Education & Certification Diploma/Degree in hospitality or related field preferred.
• Experience Proven experience as a sales manager, with minimum 2 years of experience.
• Other Prerequisites Knowledge of KPIs and marketing techniques for sales management.
• Outstanding communication and negotiation skills.
• Excellent organizational skills, with a knack for problem solving.
• Team oriented approach to management with a mindset of open communications.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Proficient in English; proficiency in additional languages is an advantage.
• Administration knowledge of F&B operations, proficient in Microsoft Office programs.
• Flexible with working hours and able to support events and operational needs as required by the business.
• Able to perform under pressure.
• Maintains-groomed, professional appearance.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Marina Bay Sands is the leading business, leisure and entertainment destination in Asia. The vision was to build an integrated development that is timeless, and a landmark that possesses a distinct identity which distinguishes Singapore from other cities. Located along the Marina Bay waterfront, the integrated resort features more than 2,200 hotel rooms and suites across its three cascading hotel towers, and an extraordinary rooftop Sands SkyPark with an Infinity Pool. It also boasts the best shopping mall in Asia, the largest nightclub in Singapore, world‑class celebrity chef restaurants, a theatre and a Las Vegas‑style casino. Business visitors will also enjoy the extensive Meetings, Incentives, Conventions and Exhibitions (MICE) facilities featuring state‑of‑the‑art technology, highly flexible exhibition halls, and a convention centre that can host over 45,000 delegates. Completing the line‑up of attractions is ArtScience Museum at Marina Bay Sands, which plays host to permanent and marquee exhibitions.