Client Services Associate

TransPerfect; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading language services provider is seeking an energetic Client Services Associate in Singapore. This junior role encompasses account management, project scheduling, and quality assurance for translation projects. Ideal candidates will have a Bachelor’s Degree and 1-2 years of experience in client services. Skills in communication, problem solving, and software proficiency are essential. This role offers the opportunity to learn about the Localization Industry while supporting both clients and internal teams.

Qualifications

• 1-2 years of experience in a client-facing account management or client service representative role.
• Knowledge of a second language is preferred.
• Localization Industry experience is preferred.

Responsibilities

• Learn about the various aspects of the Localization Industry.
• Manage translation projects ensuring quality and on-time delivery.
• Provide feedback to Technology teams regarding improvements.

Skills

Superior written and spoken communication skills in English

Exceptional problem solving and critical thinking skills

Ability to multitask in a fast-paced environment

Proficiency in Microsoft Office

Education

Bachelor’s Degree from a recognized college or university

Tools

MS Project

Job description

Client Services Associate page is loaded## Client Services Associatelocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R2025-243568**TransPerfect Is More Than Just a Job...** Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.**If this sounds like you, make sure you apply!****ABOUT TRANSPERFECT****WHO ARE WE** **leading provider of language services and technology**. With over **130 offices worldwide**, we work with global industry leaders and many Fortune 500 companies, providing them with **language and technology solutions**.**OUR VISION** is to be the world's premier provider of global language and business solutions. We accomplish this by applying our values, passion, dedication, and innovation to help our clients improve their businesses and achieve their goals on a global scale.**OUR SERVICES** portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.**TEAM OVERVIEW**The Client Services team is a global group of account management professionals who specialize in the areas of Website, Software, eLearning and Gaming Localization, Website Development, Enterprise-wide Relationships and Program Management.The Account Management, Localisation team members’ main focus is on **supporting our clients' stakeholders** by consulting, scoping, quoting and executing the various service offerings we provide to **meet our client's business objectives**. They **develop and strengthen these relationships** by providing the **highest levels of customer service** to exceed clients' expectations through **efficient communication** and quality on-time deliverables. Account Management team members **develop and expand a knowledge base** for their portfolio of clients and ensure all documentation is clear and accurate.**THE ROLE**The **Account Coordinator**is a junior client services role for individuals with an interest in learning about client services and developing skills in the Localization Industry. The **Account Coordinator** is a localization generalist providing account management support to senior team members.**We are looking for** a goal-oriented and energetic individual who has a passion for problem-solving and has a talent for client services.**JOB DESCRIPTION:*** Learn about the various aspects of the Localization Industry and develop skills to provide clients with excellent service* Focus on small-size and/or single-channel accounts or support larger/multi-channel accounts* Develop project quote proposals and project schedules for new and existing clients* Manage translation projects ensuring quality and on-time delivery and maximizing profitability* Maintain accurate projected revenue on open projects and provide timely billing adhering to company policies* Develop and maintain data and information including internal reports, client reports and account* documentation* Give departmental and team support by providing out-of-office coverage, process improvement suggestions and organizing team-building events and activities* Support senior team members in the development of meetings presentations both for internal teams and for external clients* Provide feedback to our Technology teams with regard to suggestions for improvement or user challenges* Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor**REQUIRED SKILLS*** Superior written and spoken communication skills in English* Independent, self-motivated, results-oriented and dynamic with careful attention to detail* Exceptional problem solving and critical thinking skills* Ability to work effectively under pressure to meet tight deadlines and challenging goals* Ability to calculate discounts, interest, commissions, proportional percentages. Ability to apply these concepts to develop practical solutions* Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)* Demonstrated ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service* Willingness to travel to offsite client or sales meetings**SKILLS & EXPERIENCE*** Minimum Bachelor’s Degree from a recognized college or university (Required)* 1-2 years of experience in a client-facing account management or client service representative role (Required)* Experience using MS Project (Preferred)* Knowledge of a second language (Preferred)* Localization Industry experience (Preferred)Don't forget to **APPLY**!By applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting*TransPerfect provides equal employment opportunities to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.**We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility for everyone*TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink(R) Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at .To learn more about our company culture, please watch our videos below: