Head of Operations, Asia

Linklaters; Singapore; On-site; SGD 155,601 - 259,336; Full time

Benefits offered by this job

Global work experience

Custom-fit career paths

Agile working solutions

Health and wellbeing support

Job summary

Linklaters in Singapore is looking for a Head of Operations for Asia to oversee the regional strategy and ensure operations excellence. This leadership role focuses on managing vendor partnerships, improving workplace experiences, and aligning operations with strategic objectives.

Ideal candidates should have over 10 years of experience in professional services, strong skills in budget and vendor management, and a proven track record of leading teams to drive innovation. Linklaters values inclusivity, collaboration, and continuous improvement.

Qualifications

• Experience in contract negotiation, vendor management, and service level governance.
• Proven ability to lead teams and drive a culture of excellence and continuous improvement.
• Strong stakeholder management skills across functions and geographies.

Responsibilities

• Set vision, strategy, objectives, and KPIs for regional operations.
• Oversee vendor management and service delivery improvements.
• Drive initiatives for employee engagement and visitor experience enhancement.

Skills

Operations Leadership

Vendor Management

Budget Management

Project Management

Facilities Management

Education

10+ years in professional services or large organizations

Tools

Microsoft Office

Vendor Management Software

Job description

## Head of Operations, AsiaApplylocations: Hong Kong: Singaporeposted on: Posted Todayjob requisition id: R00015288Below is an overview of your role and responsibilities.**Operations****Regional Operations Management*** Set the vision, strategy, objectives and KPIs for the regional operations function* Oversee regional security and business continuity implementation* Uphold the highest standards of adherence to global policies across all offices in the region, fostering consistency and excellence in operations.* Develop, manage, and optimise budgets for regional offices, ensuring alignment with strategic objectives and maximising resource allocation.* Lead the strategic oversight of regional operations resources, implementing best practices to enhance efficiency and drive operational excellence.* Establish and maintain robust regional security protocols and business continuity plans, ensuring resilience against disruptions and safeguarding operations.* Seek out and engage top-tier experts for advisory and execution purposes, ensuring that operations-related activities benefit from cutting-edge insights and execution.**Premises, Workplace, Employee and Visitor experience*** Coordinate space occupancy planning and assessment with offices in the region* Design and drive initiatives to enhance employee engagement through well-planned physical workspaces.* Implement initiatives to ensure visitors have a seamless and and ‘best-in-class’ experience.* Integrate technology solutions to streamline processes and interaction points for both employees and visitors.* Oversee the negotiation, execution, and administration of leases within the region, in collaboration with Global Real Estate function.* Proactively seek, recommend, and drive improvements that would enable us to use space more effectively / efficiently.**Vendor Management*** Spearhead regional vendor management, driving the standardisation and improvement of vendor contracts and relationships to enhance service delivery.* Regularly review vendor performance to ensure standards are met and take corrective actions if necessary. Implement proper standards how we measure and drive vendor performance.* Develop strategic partnerships with vendors to enhance service delivery and innovation.* Establish formal feedback loops with vendors to foster continuous improvement and alignment with regional goals.**Project Management*** Coordinate with offices for projects related to office and site relocations, renovations, and new constructions* Promote, champion and drive improvements that scale best practices across multiple regions, beyond Asia.**Operations*** A significant experience (10+ years) in regional operations leadership, ideally within professional services or large global matrix organisations.* A strong track record in facilities and workplace management, including managing office moves, redesigns, vendor relationships and service delivery across multiple countries* Proven ability to lead employee and visitor experience initiatives that elevate service quality, align with company values and drive measurable impact.* Experience in managing multi-million operational budgets and executing strategies for efficiency and space utilisation.* Excellent stakeholder management skills, capable of working across functions and geographies to influence, align and deliver results.* Experience in contract negotiation, vendor performance and service level governance.* Demonstrated ability to lead and motivate diverse teams, driving culture of excellence, innovation and continuous improvement.Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.* Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.* We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.* Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.* We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.At Linklaters* We offer a truly **global work experience** and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business* We belong to a firm that embodies its **corporate social, environment, and governance** responsibility commitments* We remain focused on talent and having the best people which will result in a diverse workforce* Having got the best people, we want them to feel included, valued and respected so they can perform at their best* We advocate **speak-up culture** to empower our people in sharing their voices and an **open-door policy** to ensure they are listened to* We invest in **custom-fit career paths** for our people in line with their talents and aspirations* We provide **agile working** solutions to meet the changing needs of our people and our business* We are committed to people first relationships based on **mutual trust, respect, and appreciation*** We support the health and wellbeing of our people, providing a safe space to talk about **emotions and mental health** with access to expert advice as needed* We invest in developing **leaders of the future** who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others**Technical Skills:**Budget Management, Change Management, Contract Management, Facility Management, Lease Management, Project Management, Security Management, Strategic Sourcing, Sustainability Strategy, Vendor Management**This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.**### Why Linklaters**This is the place where talent meets opportunity and where passion meets purpose.**At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients.Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team.With second to none training and support, this is the place where you meet your future.**This is Linklaters.**### Job Offer ScamsBe alert to fictitious job opportunity posts and offers of employment which claim to be in the name of Linklaters. We have been made aware of various recruitment-related scams which ask for upfront payments, for example, for office equipment and promise start up bonuses and reimbursement in return for such payments. These scams often involve the use of email addresses similar to a genuine domain name. **Genuine emails from Linklaters only use the domain of “@linklaters.com”.** We will never ask you to make payments for office equipment or otherwise as part of our recruitment process. If you are in doubt about a job opportunity that appears to relate to our firm, please get in touch using the contact details on our careers website at www.linklaters.com/careers.### Pre-joiner ScreeningIn the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.### Equal OpportunitiesAs a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate.Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance. Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.