Client Service Specialist – Distribution & Inventory

Zuellig Pharma; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Zuellig Pharma is seeking a proactive Client Service Specialist (Distribution) in Singapore to manage key accounts, liaise with internal teams, and drive program implementation. You will monitor stockholding, generate monthly reports, and support KPI analyses to optimize performance and service levels.

The role emphasizes relationship building, analytical problem-solving, and continuous improvement within a fast-paced healthcare distribution environment.

Qualifications

• Degree in Business / Operations Management / Supply Chain Management / Industrial Engineering or related discipline.
• 2 years of relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.
• Entry-level candidates are welcome to apply.

Responsibilities

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
• Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan.
• Establish appropriate safety stock level meeting required service levels.
• Drives continuous improvement initiatives to meet inventory goals.
• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
• Effectively use ERP system to manage high number of material SKUs.
• Review work processes and initiate process improvement plans.

Skills

Strong interpersonal skills

Analytical thinker

Education

Degree in Business / Operations Management / Supply Chain Management / Industrial Engineering or related discipline

Tools

SAP

Microsoft Office

Job description

Zuellig Pharma is seeking a proactive Client Service Specialist (Distribution) in Singapore to manage key accounts, liaise with internal teams, and drive program implementation. You will monitor stockholding, generate monthly reports, and support KPI analyses to optimize performance and service levels.

The role emphasizes relationship building, analytical problem-solving, and continuous improvement within a fast-paced healthcare distribution environment.