Client Service Executive (Travel Concierge)

AURA WORLD PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

5-day work week

Flexible work arrangements

Weekend work with time off or comp.

Exposure to luxury travel

Professional growth and development

Boutique travel company environment

Job summary

Aura World is seeking a Client Service Executive to deliver exceptional customer service across travel bookings, itineraries and travel arrangements in Singapore. You will coordinate with airlines, hotels and partners while ensuring smooth documentation, follow-ups and timely responses.

Fresh graduates are welcome, and a 5-day work week with flexible arrangements supports growth in luxury travel. Ideal candidates are passionate about travel and customer service, with excellent communication,

Qualifications

• Passionate about travel and customer service.
• Strong communication and interpersonal skills.
• Organised, meticulous and able to multitask.
• Proactive, resourceful and responsible.

Responsibilities

• Handle customer enquiries and provide timely, professional assistance.
• Support flight bookings, hotel reservations and travel arrangements.
• Coordinate with airlines, hotels and overseas partners.
• Manage booking documentation, client follow-ups and administrative tasks.
• Assist clients with travel changes, disruptions and urgent requests.
• Deliver personalised and seamless travel experiences.

Skills

Customer service

Communication

Multitasking

Teamwork

Independent work

Attention to detail

Job description

Are you passionate about travel, enjoy helping people and take pride in delivering exceptional customer service? At Aura World , we believe that great travel experiences begin with thoughtful service, attention to detail and genuine care. We are looking for a proactive, service-oriented and resourceful Client Service Executive to join our growing team.

Your Responsibilities

• Handle customer enquiries and provide timely, professional assistance.
• Support flight bookings, hotel reservations and travel arrangements.
• Coordinate with airlines, hotels and overseas partners.
• Manage booking documentation, client follow-ups and administrative tasks.
• Assist clients with travel changes, disruptions and urgent requests.
• Deliver personalised and seamless travel experiences.

Who We're Looking For

• Passionate about travel, hospitality and customer service.
• Excellent communication and interpersonal skills.
• Organised, meticulous and able to multitask.
• Proactive, resourceful and responsible.
• Able to work independently and collaboratively.
• Previous experience in travel, airlines, hospitality or customer service is an advantage.
• Fresh graduates with a positive attitude and willingness to learn are welcome.

Why Join Aura World?

• 5-day work week with flexible work arrangements
• Occasional weekend work may be required to support operational needs, with appropriate time off or compensation in accordance with company policy and applicable regulations.
• Supportive and collaborative work environment.
• Exposure to luxury travel and international destinations.
• Opportunities for professional growth and development.
• Be part of a boutique travel company where your contributions make a difference.