Luxury Travel Advisor

Empress Travel Club; Singapore; A distancia; SGD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary (salary not on com)

Flexible remote work environment

Travel perks and fam trips

Ongoing industry training

24/7 concierge support

Descripción de la vacante

Empress Travel Club, a modern luxury travel agency, seeks a dedicated Luxury Travel Concierge to plan and manage members’ trips across the globe from Asia time zones. You will work remotely with our Founder and team, ensuring every journey reflects our standard of exclusivity and seamless service.

With 5+ years in luxury travel or concierge roles and strong client communications, you will handle complex requests, coordinate with partners, and maintain meticulous trip records.

Formación

• 5+ years of experience in luxury travel, concierge, hospitality, or a related luxury field.
• Formal travel advisory experience with a luxury agency is preferred.
• Strong written and spoken English; ability to work across time zones.

Responsabilidades

• Plan and manage trip details for members, including flights, hotels, transfers, and activities.
• Coordinate with hotels, suppliers, and destination management companies across Asia.
• Provide expert destination advice and ensure requests are handled in real time during your shift.
• Maintain accurate client records and trip documentation in internal systems.
• Join weekly team meetings and ongoing training to improve service levels.

Conocimientos

Luxury travel planning

CRM experience

Remote work

Asia travel knowledge

Herramientas

Salesforce

Sabre

TravelWits

TripSuite

Axus

Descripción del empleo

Full-Time | Monday through Friday. Ideally shifting schedule to help cover weekends once trained

Remote (based anywhere in Asia)

You will not bring your own clients to this role, and there is no commission. You will receive a set wage for assisting our team to cover our existing members.

Company: Empress Travel Club Website: www.empresstravelclub.com

About Empress Travel Club

Empress Travel Club is a modern luxury travel agency that creates unforgettable, elevated journeys for discerning travelers. Our experiences blend elegance, authenticity, and effortless service. We offer 24-hour concierge support and close attention to detail as our private clients travel the globe. Our clients include high-net-worth individuals, entrepreneurs, and families looking for meaningful, well-curated travel. From private villas in the Mediterranean to immersive safaris in Africa, our goal is to create moments of pure magic, delivered with precision, care, and a personal touch. As we grow, we are looking for a Luxury Travel Concierge based in an Asian time zone. This person will extend our around-the-clock coverage and bring deep Asia expertise to the team.

About the Role

This is a hands-on trip planning and concierge role. You will work alongside our Founder and team to plan and manage every detail of our members' trips. You will make sure each trip reflects the Empress Travel Club standard: thoughtful, exclusive, and effortlessly luxurious.Because you are working while our international team, you will keep members' requests moving on your time zone. Members traveling anywhere in the world will always have someone looking after them.This is a full-time role, Monday through Friday. Ideally, once you are trained, you will shift your schedule to cover either Saturday, Sunday, or both (taking two weekdays off instead).

Key Responsibilities

Trip Planning and Concierge

• Research and quote flights, hotels, transfers, rail and car rentals
• Handle concierge requests, from restaurant reservations to celebrations at residences, venues and hotels
• Coordinate with hotels, suppliers and destination management companies internationally, enhancing our time zone coverage by working on Asia time zone
• Give expert destination advice and recommendations for Asia and other destinations
• Support members traveling worldwide during your hours, handling urgent requests and changes in real time
• Plan and manage trips for our members, from first request to return home, Communicate proactively with members before, during, and after each trip

Collaboration and Operations

• Keep communication channels updated so trips progress around the clock, and hand responsibilities over clearly at the end of your shift
• Make sure the rest of the team starts each day with overnight requests handled and next steps clearly documented
• Keep accurate client records and trip documentation in our internal systems
• Join weekly team meetings, ongoing training, conferences and collaborative planning sessions.

Who You Are

You have 5+ years of experience in luxury travel, concierge, hospitality, or another relationship-driven luxury field

We will be looking for candidates who have formal travel advisory experience with a luxury agency who are already trained in the industry withe deep industry knowledge, client communication skills, and experience working remotely.

• You know Asia deeply: its hotels, suppliers, rail, transfers and destinations
• You bring warmth, professionalism, and discretion to every conversation
• You have strong organizational and written communication skills, with an eye for detail
• You are quick thinking, tech-savvy, and comfortable making decisions
• You are resourceful and proactive, and enjoy working independently while collaborating closely with a small, high-performing team
• You stay calm under pressure and can manage multiple trips at once

Preferred Skills and Tools

• Customer relationship management experience (Salesforce, ClientBase, or comparable systems)
• Sabre or similar booking system experience is a plus, as well as experience with TravelWits, TripSuite, and Axus
• Strong written and spoken English; additional European languages a plus
• Confidence with video calls and attending conferences
• What We OfferCompetitive compensation - salaried and not commission based
• Flexible, remote work environment
• Ongoing professional development and industry training
• Travel perks, familiarization trips, and access to exclusive industry events
• A collaborative, supportive culture built around excellence, creativity, and joy in the journey
• Experience with luxury travel networks (Virtuoso, Signature, Traveller Made, etc.)

Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Join us, and help redefine what luxury travel feels like.