Client Service Coordinator

Veterinary Health; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Mars Veterinary Health (MVH) is seeking a Client Service Coordinator to join our veterinary team in Singapore. The role is full time, 44 hours per week on rotation, including weekends, with visa-free work eligibility.

You will handle front-desk duties, scheduling, patient communications, invoicing and basic medication dispensing, while delivering friendly service to clients and supporting clinical staff.

A positive attitude and ability to work both independently and in a team are essential.

Qualifications

• O' level or above education required.
• Prior front-facing customer experience preferred.
• Able to work in a team and independently.

Responsibilities

• Manage incoming phone lines and directing calls.
• Scheduling appointments and communicating booking requirements to clients.
• Communicating patient arrivals and emergencies to clinical staff.
• Finalising invoices, processing payment, and balancing the till.
• Dispensing medication.
• Perform various ad hoc administrative duties.

Skills

Front-facing customer experience

Fast-paced environment

Team and independent working

Education

O levels certificate or above

Job description

Mars Veterinary Health (MVH) is a global leading provider of high-quality, advanced veterinary care for companion animals. Our business offers a wide range of high-quality medical services covering preventive and basic health care as well as advanced diagnostics, internal medicine, intensive care, surgery and orthopaedics. MVH also provides rehabilitation, physiotherapy, dietary advice and offers selected pet food, pharmaceutical and care products.

Working together to improve the lives of veterinary professionals, pets and clients.

We invite you to join us as a Client Service Coordinator if you

• Enjoy working with clients face to face
• Have a love for animals
• Like interacting with different people in a fast pace environment
• Do you have
• 'O' levels certificate or above education?
• Prior front facing customer experience?

Our role is full time, at 44 hours per week on rotation (inclusive of weekends). This is a full time role with minimum one year of commitment. Eligibility to work without visa sponsorship is required for this vacancy.

Responsibilities for this role (not exhaustive):

• Manage incoming phone lines and directing calls
• Scheduling appointments and communicating booking requirements to clients
• Communicating patient arrivals and emergencies to clinical staff
• Finalising invoices, processing payment, and balancing the till
• Dispensing medication
• Perform various ad hoc administrative duties

Requirement:

• Minimum 'O' level
• Able to work in a team and independently
• Having client facing experience would be an advantage

We appreciate your interest in our vacancy, we will connect with shortlisted candidates.