Client Service Coordinator

MOUNT PLEASANT VETERINARY GROUP PTE. LTD.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

MARS Veterinary Health (MVH) in Singapore is seeking a Client Service Coordinator to deliver exceptional front-line service to clients and their pets. You will handle calls, schedule appointments, and help ensure smooth clinic operations across daily workflows.

Ideal applicants have O-levels or higher and prior front-facing customer experience. The role requires 44 hours per week on rotation, including weekends, and a minimum one-year commitment with eligibility to work without visa sponsorship.

Qualifications

• O' levels certificate or above education.
• Prior front facing customer experience.

Responsibilities

• Manage incoming phone lines & directing calls.
• Scheduling appointments and communicating booking requirements to clients.
• Communicating patient arrivals and emergencies to clinical staff.
• Finalizing invoices, processing payment, and balancing the till.
• Dispensing medication.
• Perform various ad hoc administrative duties.

Skills

Customer service

Phone handling

Scheduling

Cash handling

Education

O levels or above

Job description

Mars Veterinary Health (MVH) is a global leading provider of high-quality, advanced veterinary care for companion animals. Our business offers a wide range of high-quality medical services covering preventive and basic health care as well as advanced diagnostics, internal medicine, intensive care, surgery and orthopaedics. MVH also provides rehabilitation, physiotherapy, dietary advice and offers selected pet food, pharmaceutical and care products.

Working together to improve the lives of veterinary professionals, pets and clients.

We invite you to join us as Client Service Coordinator if you

• Enjoy working with clients face to face
• Have a love for animals
• Like interacting with different people in a fast pace environment

Do you have

• 'O' levels certificate or above education?
• Prior front facing customer experience?

Our role is full time, at 44 hours per week on rotation (inclusive of weekends). This is a full time role with minimum one year of commitment. Eligibility to work without visa sponsorship is required for this vacancy.

Responsibilities for this role (not exhaustive):

• Manage incoming phone lines & directing calls
• Scheduling appointments and communicating booking requirements to clients
• Communicating patient arrivals and emergencies to clinical staff
• Finalizing invoices, processing payment, and balancing the till
• Dispensing medication
• Perform various ad hoc administrative duties

Do note that only shortlisted candidates will be notified.